Azure Policy not working correctly

Question

Hello

Please i need your help on this issue.

We are having an issue with Azure Policy not working correctly.

The user is unable to sign in to OneDrive automatically using SSO (Single Sign-On).

• The OneDrive cloud icon remains gray, indicating it's not signed in.
• It prompts the user for manual sign-in, which is not ideal given the number of user migrations currently underway.
• No error messages are displayed to the user.
• Other users in the same OneDrive group are signing in automatically without any issue.

Key Observations:

• The issue is isolated to a single user (Dave M).
• No Correlation ID or Request ID has been captured at this time.
• This appears to be an SSO-related configuration or sync issue, possibly involving:
  • Device registration or domain join status
  • Azure AD / Entra ID conditional access or SSO policy
  • Cached credentials or sign-in token issues

Answer 1

hi Rita,

check if dave's device is properly registered in azure ad. sometimes devices just... forget they're part of the team ) u can verify this in the azure portal under 'devices' azure ad device registration.

next, peek at the conditional access policies. maybe dave got caught in a rule that others skipped. look for anything related to onedrive or sso. details conditional access policies.

also, clear his cached credentials. old tokens love to cling on like bad habits )) run this in command prompt as admin: cmdkey /delete:LegacyGeneric:target=OneDrive then restart. might just do the trick )

general tips this might help in other tools too always check the user's browser settings. sso can get blocked by extensions or strict privacy modes. worth looking into ))

if u haven't yet, grab the correlation id next time it happens. makes troubleshooting way easier. how to find it troubleshoot sso.

good luck Rita! hope dave's onedrive starts playing nice soon,

Best regards,

Alex

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