I cannot edit a Shared Calling policy in Microsoft Teams Admin

Question

Hello

Please i need your help on this issue.

I cannot edit a Shared Calling policy in Microsoft Teams Admin.

I am trying to edit a shared calling policy in Microsoft Teams at https://admin.teams.microsoft.com/policies/sharedcalling/edit/R2xvYmFs.

 

I am trying to add a resource account to the existing Global policy.

It won't save, but gives the error:

We can't update the policy right now. Try again. If you continue to have problems, contact Microsoft customer support.

This has been happening for a few days now.

Answer 1

Dear Rita Rita 

Thank you for reaching out to the Microsoft Q&A forum. 

Based on your description, I understand you're experiencing an issue where you're unable to save changes to the Global Shared Calling policy in Microsoft Teams. 

From what I know, several users have encountered similar problems recently. However, with the current information you've provided, it's difficult to determine the exact cause or offer a precise solution. 

Another user reported a similar issue, which was discussed in a related thread LINK. In that case, the error was linked to the use of the command Grant-CsTeamsMeetingPolicy -Identity ... -PolicyName 'Global'. However, I don’t have enough context in your situation to confirm whether this is the same root cause. 

To better understand your scenario and provide accurate support, could you please share the following details: 

• A more detailed explanation of the settings you're trying to configure within the Global Shared Calling policy. 
• What is your expected outcome or goal with these changes? 
• Please confirm whether the resource accounts you're trying to add have valid phone numbers assigned.  Also verify that the number type and country match the requirements of the existing policy. 

We look forward to your response so we can assist you further. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.