My subscription disabled : We've identified suspicious activity in this subscription that violates the Microsoft Acceptable Use Policy

Question

Azure Subscription Disabled Without Notice – No Resolution After 36+ Hours (Severity A Ticket Raised)

We are raising a serious concern regarding our recent experience with Azure Support, which has resulted in a critical and unacceptable outage for over 36 hours.

Issue Summary:

Our Azure subscription was suddenly and unexpectedly disabled without any prior warning or notification from Microsoft. This has caused a complete shutdown of our production systems, affecting core infrastructure, financial operations, and critical services.

Actions Taken:

1. Raised Severity A tickets via the Azure portal Tracking ID: subscription enable - 2507040030003480
2. Implemented Microsoft’s recommended security precautions a. Global Admin passwords were reset b. MFA has been enforced across the organization for over a year c. All active resources were reviewed and are valid, necessary, and in compliance

Concerns:

1. No root cause, resolution, or recovery timeline has been provided despite Severity A classification
2. Responses have mostly included automated or out-of-office messages and just working on it.
3. We were informed that Severity A does not impact escalation speed, only contact frequency, which was also not followed consistently.
4. Subscription was blocked without any prior notice.
5. Ongoing outage is causing significant business disruption and financial loss.
6. We are requesting immediate reactivation.

Broader Impact:

1. Multiple Azure users are reporting similar issues
2. Subscriptions are being disabled without warning or explanation
3. Support is not responding in a timely or effective manner, even for high-severity cases
4. This raises concerns about platform reliability and communication standards

Request to Microsoft:

1. Provide a clear explanation of why the subscription was disabled
2. Reactivate the subscription urgently to prevent further business damage
3. Investigate the increase in such cases and address it transparently
4. Improve the Severity A response and escalation process for critical business incidents

We are extremely disappointed with the current support experience and hope this post raises visibility among other affected users and the Microsoft team.