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Applies to Microsoft account, billing
Sometimes you may come across a purchase that you haven't made. Now, Microsoft has made it easy for you to view purchases made using your bank details on the Microsoft & Xbox store. This article will guide you through the process where you can investigate where these charges have come through and what Microsoft account has made these charges with your bank information.
Please can you go to your billing page here: Microsoft account | payment options
You will need to sign into your Microsoft account. Once you have done, you should see your payment methods on your account along with your Microsoft account balance. When the page loads, you should see a list of transactions in the past 60 days that have used your payment details.
Please can you click onto the hyperlink "Investigate"
This will open a side panel on the right-hand side of your screen which will display your bank details that are stored on your account and ask for a CVV code.
Please select the right card where money has been taken out of your account on. Then enter the CVV code that is on the back of the card. Once you have done this, please click onto submit.
This will load up the recent transactions for that card. This will include transactions from other Microsoft accounts that have used your bank details too.
Please click onto the blue arrow facing to the right to view more information about the charge.
This will bring up details about this charge, including part of the account it has been linked to. You can use this to sign into the account and cancel the subscription or request a refund.
I hope you found this article helpful. If you have any suggestions for this article, please comment them.
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