How to delete second email authorization when reseting the password to my account?

Question

Hi 1 week ago i changed my password and i dont remeber it but now it doesn't send me any message to the second email. I mean its send to one and then it ask for code form another email but this time it never send it. i tried already like 7 times and there is no new message on this email. Im sure that im writing correct email.

Answer 1

Hi, I'm Ric. It sounds like the system is asking for a code from your second email, but nothing is arriving, even though you're sure the address is correct. That’s incredibly stressful, and I’m sorry you’re going through it.

In cases like this, the best step is to fill out Microsoft’s account recovery form here https://account.live.com/acsr

You can also check this page for extra guidance: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If the recovery doesn’t work the first time, don’t give up, you can try again with any new info you remember.