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In the last two months I keep geeting random crashes once or twice a day. I have already verified the RAM modules and they are OK. I run driver verifier and I am getting Bugcheck Code 7e. I really need help. Thanks
These are my computer specifications
MOBO: Gigabyte B760M Aorus Elite Ax
Processor 12th Gen Intel(R) Core(TM) i5-12600K 3.70 GHz
Installed RAM 64.0 GB (63.8 GB usable)
System type 64-bit operating system, x64-based processor
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Sorry, I was offline.
All minidump files indicate that the cause of the BSOD is "dbx.sys", related to the Dropbox software.
Uninstall it and see if the problem persists (it should fix it). If it persists, send the new minidump files.
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Hi Javier,
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Please temporarily uninstall Drop box software.
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If there are no BSODs for 24 hrs then reinstall drop box software.
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Docs
Will try! Thank you very much
Hello my name is Jonathan, I'm here to help you with this problem.
See if your computer is creating minidump files.
To find these files, this is the path "C:\Windows\Minidump".
First copy and paste all the minidump files you have to another folder and then zip it. Then upload the ZIP file to the cloud OneDrive.
Choose to share or right click and get the share link.
Please post the link to the ZIP file here so it can be reviewed.
Thanks again. I unistall dropbox and so far so good. Thanks
uninstalled
Please make a new restore point. That's great news. You're welcome.
I’m glad to help you.