Microsoft Pro won’t charge. Screen is black with an image of rectangular battery with white bar. Tried holding down the start button several times; tried a different charge cord; flipped the plug around; light on tip of charge cord as soon as plugged in

Question

Microsoft Pro won’t charge. Battery dead. Black screen with image of rectangular battery with white bar. Tried:

1. Using a different charge cord
2. flipping the charge cord around
3. holding the start button for 20 seconds (tried several times)
4. using a different power outlet
5. checked connection How can I get my laptop to charge?

Answer 1

It seems that your Microsoft Pro device is not charging properly. Here are a few troubleshooting steps you can try:

1. Check Connections: Ensure that all connections between the charger and the device are secure. Sometimes, a loose connection can prevent charging.
2. Direct Power Source: If possible, connect your device directly to a power outlet without using any power strips or adapters to ensure it's receiving adequate power.
3. Power Reset: If you haven't already, try holding down the power button for at least 20 seconds to perform a hardware reset.
4. Different Charger: Since you've already tried a different charge cord, ensure that the charger you are using is compatible and provides sufficient power for your device.
5. Battery Indicator: If your device shows a battery icon with a white bar, it may indicate that the battery is critically low. Allow it to charge for a while before attempting to power it on again.

If these steps do not resolve the issue, it may be necessary to contact Microsoft support for further assistance.

---

References:

• Troubleshoot Surface Hub power issues
• HoloLens 2 Battery and Charging