Bangladeshi Phone Numbers Not Supported for 2FA and others, Limited Xbox Support in Bangladesh

Question

Respected Microsoft Support,

As a Bangladeshi user, I have faced a problem while trying to add my Bangladeshi phone number to my Microsoft account. The platform is not compatible with Bangladeshi numbers for recovery and verification of the account, hence limiting critical features like two-step verification and security notifications.

In addition, Xbox support in Bangladesh appears to be significantly limited. Many services are unavailable or only partially functional, thereby affecting the quality of the user experience.

I would like to ask for clarification on the following matter:

Why are Bangladeshi phone numbers not supported?

Do you have any upcoming plans to improve Xbox and account support in Bangladesh?

Do you have a suggested alternative for Bangladesh users during this transitional phase?

Your input on this issue would be greatly appreciated. Thank you.

Yours faithfully,
Tanish Hasan

Answer 1

Hi @Tanish Hasan 

Thanks for reaching out to the Microsoft Q&A forum.  

It seems you're looking for clarification and support from Microsoft for Bangladesh users during this transitional phase. I'd like to share some information that may help address your concerns 

1.Why are Bangladeshi phone numbers not supported?  

From what you've described, it seems you're having trouble adding your phone number to your Microsoft account. As noted, Bangladesh’s area code is currently missing from the list of supported options, which is a known issue. 

2.Do you have any upcoming plans to improve Xbox and account support in Bangladesh? 

Bangladesh is currently not included in the list of officially supported Xbox regions. As a result, many Xbox services, such as game purchases, certain features, and Xbox Live may be limited or unavailable. While Microsoft continues to expand regional support, there is no confirmed timeline for full availability in Bangladesh. 

3.Do you have a suggested alternative for Bangladesh users during this transitional phase? 

While waiting for better support, here are a few temporary solutions: 

-Use your email address instead of a phone number for account recovery and two-step verification and should add multiple recovery email addresses to improve account security. 

-Change your account region to a nearby supported country to access more Xbox features. (please note this may affect billing and language settings) 

-Contact an online agent: Contact - Microsoft Support > type the issue you need help with > Sign in with a personal Microsoft account > Click “Chat with Support Agent” if the option appears > Fill in your contact details so the support agent can reach you.  

(Please note: after signing in, if you have any issues with the page loading, please try to click the Support link again and retype your issue to continue with the support process. Additionally, please make sure you're accessing the site during local business hours and if chat isn’t available, you may be offered email support options instead) 

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