Tablet battery won't charge if charger plugged in the keyboard port (indicator light turns on, but percentage won't increase)

Question

Hi, I have the surface book 2 15", it's 2.5 years old, it's heavily used, the keyboard battery won't charge, stays at 0%. (the Tablet battery is fine)

I understand the keyboard Battery may have died of age, if that's the case, I'll replace it.

but my problem is the Tablet battery won't charge if I plug the charger in the keyboard port, though the indicator light comes on, the percentage won't increase.

it'll charge only if I eject the Tablet and plug it in directly,

My question is, Is it because of the faulty keyboard Battery or charger or something wrong with the keyboard base?

kind regards.

Answer 1

no mate still have this issue

Answer 2

Hi Hasan I have the same issue did you fix it?

Answer 3

Hi, Thanks for the reply. Here is a battery report file I ran in august when the problem started,

https://1drv.ms/u/s!AjJD-t5Sc7wAjjqnxC1CoHIfer6d?e=W4Fn1U

FULL CHARGE CAPACITY is significantly lower, but should that prevent power from going to the Tablet?

I just want to know if replacing the battery will fix it or not.

Answer 4

Running a battery report might help. Please run it and we can take a look.

Press Windows key + X, then (depends on your version of Windows) click Windows PowerShell(Admin) or Command Prompt (Admin), and then type 

powercfg /batteryreport 

then press the Enter key. The battery report will be saved under C:\Windows\System32 as battery-report.html

Upload this report to your OneDrive and share a link, then reply to this message and paste in the link. Please upload the HTML file and do not convert to another format.