Verification code not sending via sms

Question

I was trying to get a $5 Xbox gift card on the Microsoft rewards and it asked me to type in the code sent via text but there was no code sent. Resending the code also did nothing. I removed my phone number from my account but when I tried to add it back I didin’t receive a text with the verification code to add it back

Answer 1

Hello Josh,

Thank you for reaching out to the Microsoft Community. I'm glad to assist you today.

Have you tried adding a different phone number from another carrier to see if you can receive the verification code? Sometimes, certain carriers may experience network issues, or there could be a problem with your specific number. Changing it might help you receive the verification code and claim your rewards.

If you're still experiencing issues, please try resetting your Microsoft account password. Choose the phone number option to verify your identity and check if the verification code is being sent. Alternatively, consider adding a new verification method (another phone number) to see if you can receive the verification code there.

https://support.microsoft.com/help/bf2505ca-cae...

If you can receive the verification code while resetting your password but not when trying to claim your rewards, please contact Microsoft Rewards support using the link below.

https://rewards.bing.com/support

Additionally, you may find it helpful to review the article "Troubleshooting Verification Code Issues," which is available for your reference.

https://support.microsoft.com/help/409090c4-92b...

I hope this information helps. If you have any questions, please let me know, and I'll be happy to assist you further.

Best regards,

Gunasekar N