Problem to Scan QR Code with Authenticator

Question

Dear,

Good evening, I need some help with my Microsoft work account.

I added my work account on the Microsoft Authenticator app. But I have some problems with my change my account to 'Passwordless' login. So I remove my work account.

After that I want to try one more time to add my work account but it doesn't work.

First, I could not select the security information to scan QR code once again.

Second, I could not enter two number code on the Microsoft Authenticator app.

Third, there is no Verification code on the app.

And even it shows my work account doesn't exist.

So I tried my own account, and that one is working. However, I need to complete the connection of my work account.

Please help me to solve this problem. I need to add my account until this month.

Sincerely,

Sungyun Choi

Answer 1

You will see authentication method on the left side and not on the right side.

Answer 2

Dear Udit,

Thank you for the explaining. So my admin will help me to solve the problem. Then may I know how can I request them to help me? Even if I did not send the message to them, will they know about this situation?

Sincerely,

Choi sungyun

Answer 3

They can know, only if they check the audit logs on your account. You might have to contact the IT person/admin from your office and report it to them so that they can do the needful.

Regards

Udit