Urgent Account Suspension Appeal Due to Honest Mistake – Need Immediate Assistance

Question

Dear Microsoft Rewards Support Team, I am writing to sincerely apologize for the issues related to my Microsoft Rewards accounts. I want to acknowledge that I made a mistake by initially creating and using two separate accounts. After realizing my error, I decided to delete both of those accounts, understanding that having multiple accounts was against the program's rules.

In an effort to start fresh and comply with the guidelines, I created a new Google account and, subsequently, a new Microsoft Rewards account. However, this new account was also suspended, which I believe might be due to the detection of similarities, such as my name or IP address, from my previous accounts.

I want to emphasize that my intention was never to abuse the system or violate any terms. I was simply trying to correct my mistake and continue participating in the Rewards program honestly. I deeply regret my initial actions and the complications that have followed.

I kindly request that you review my situation with this context in mind. I fully understand the importance of adhering to the program's rules and am committed to following them strictly in the future. My only wish is to resolve this issue so that I can continue using the program as a dedicated and compliant user.

Once again, I sincerely apologize for any inconvenience my actions may have caused, and I appreciate your understanding and consideration of my request. Thank you for your time and support.

Sincerely,

Answer 1

Thank you so much!

Answer 2

Hello,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. However,

Your current inquiry regarding Microsoft Rewards Account (Bing Rewards) falls outside the scope of the Community’s support. Due to the need for Personally Identifiable Information (PII) to provide proper assistance, we refrain from discussing PII in this public forum. Thank you for understanding and prioritizing your privacy and security. In this situation, you will need to contact the Microsoft rewards support.

To contact Bing rewards support, create a support ticket with the Microsoft Rewards team by visiting the link below.

https://rewards.bing.com/support

• Complete the form below for Microsoft Rewards Support and a member of the support team will contact you within 24 hours.

• Make sure you sign in with the same Microsoft account and provide as much information as possible when submitting the ticket. Please be patient after submitting the ticket.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N