Upload 1 missing dSYM required to process 12 crashes

Raghavendra G R 121

i get the message "Upload 1 missing dSYM required to process 12 crashes" in my Firebase portal.

I'm in Xamarin.Firebase.iOS.crashlytics 4.6.2, fails to upload dsym. please help

I added below line, even it did not work:
<FirebaseCrashlyticsUploadSymbolsEnabled>True</FirebaseCrashlyticsUploadSymbolsEnabled>

2 answers

Leon Lu (Shanghai Wicresoft Co,.Ltd.) 68,016 Reputation points Microsoft Vendor

2021-01-19T10:55:26.787+00:00

Hello,

Welcome to our Microsoft Q&A platform!

Only and simple way to upload DSYMS files to Firebase Crashlytics manually

Download appDsyms archive from App Store

1.1 Login: https://appstoreconnect.apple.com

1.2 Go to: MyApps -> Choose your app -> Activity (top left) -> Select version you want to get crashes -> Includes Symbols: press -> Download dSYM.

Open terminal, drag and drop 3 files on terminal on this order:

2.1 drag an drop: "upload-symbols" which can be found in /project/Pods/FirebaseCrashlytics/upload-symbols

2.2 write " -gsp "

2.3 drag an drop: "GoogleService-Info.plist" which can be found in /project/GoogleService-Info.plist

2.4 write " -p ios "

2.5 drag an drop: "appDsyms" folder which usually is in Download folder /Users/username/Downloads/appDsyms

2.6 Press Enter

In terminal the complete command should include -gsp and -p ios, full command looks like this: 2.1 -gsp 2.3 -p ios 2.5

Please refer to the following link.
https://stackoverflow.com/a/62131430/10627299

Best Regards,

Leon Lu

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Raghavendra G R 121 Reputation points

2021-01-19T11:03:26.13+00:00

i was looking for a way to do it in Xamarin Forms(iOS). The above solutions must be for native iOS.
Please let me know if you know the way for xamarin forms.

Leon Lu (Shanghai Wicresoft Co,.Ltd.) 68,016 Reputation points Microsoft Vendor

2021-01-19T11:36:53.627+00:00

You can found the DSYMS in xamarin forms by following way.

https://stackoverflow.com/a/42082386/10627299

Raghavendra G R 121 Reputation points

2021-01-20T04:50:14.28+00:00

Great..! But still it fails to upload the dsym.

Below is the attachment

Raghavendra G R 121 Reputation points

2021-01-20T04:56:08.457+00:00

to make it clear, the above image refers to Firebase Crashlytics.

Nicole Lu-MSFT 96 Reputation points

2021-01-21T06:15:14.067+00:00

Hi @Raghavendra G R , did you see any error message when you run the upload-symbols command in prompt? If yes please share it here.

Raghavendra G R 121 Reputation points

2021-01-21T06:40:25.327+00:00

Hi @Nicole Lu-MSFT ,

Actually, i dint run it on Terminal(I'm using mac book). i Just followed below steps, please let me know if i'm missing something.

Added GoogleService-Info.plist which i have downloaded post Nov 15th 2020.

Enabled 'Enable Device-Specific build' and added "--dsym=yes"

Added in Property type <FirebaseCrashlyticsUploadSymbolsEnabled>True</FirebaseCrashlyticsUploadSymbolsEnabled>

If i'm missing something please do let me know.

Note: I'm getting below warning, hope thats not causing the issue.
6.34.0 - [Firebase/Core][I-COR000003] The default Firebase app has not yet been configured. Add [FIRApp configure]; (FirebaseApp.configure() in Swift) to your application initialization. Read more: https://goo.gl/ctyzm8.

Nicole Lu-MSFT 96 Reputation points

2021-01-21T07:08:41.523+00:00

It's suggested to run the script since it provides more information about the upload process and more robust error messaging as google described: https://firebase.google.com/docs/crashlytics/get-deobfuscated-reports#upload-dsyms.

For the warning, it can be something related, also, you can find details about using firebase Crashlytics in Xamarin here: https://github.com/xamarin/GoogleApisForiOSComponents/blob/master/docs/Firebase/Crashlytics/GettingStarted.md

Raghavendra G R 121 Reputation points

2021-01-21T07:49:47.007+00:00

Hi

https://firebase.google.com/docs/crashlytics/get-deobfuscated-reports#upload-dsyms.

The above link explains more of ios and xcode related(pods) and stuff. How can we achieve the same with Xamarin forms.

Nicole Lu-MSFT 96 Reputation points

2021-01-21T08:25:33.483+00:00

Sorry for miss this point. After some research, I find some ways that may help. But it's not for the latest version, hope things didn't change too much:

According to https://github.com/xamarin/GoogleApisForiOSComponents/issues/312, you can try find the script under folder: /Users/{username}/Library/Caches/XamarinBuildDownload/{versioninfo}/upload-symbols

If you can't find the script file, try setup a test xcode project. Installed cocoapods, added crashlytics to the podfile and ran the "install". And find the script in pod path. https://stackoverflow.com/questions/62448944/xamarin-ios-crashlytics-dsym-file

You can also try: https://stackoverflow.com/a/63316294/12936075

If none of these works, then please consider file an issue in https://github.com/xamarin/GoogleApisForiOSComponents/issues

Raghavendra G R 121 Reputation points

2021-01-28T09:50:35.123+00:00

I remember, i too commented the below lines,

<Exec Command="'$(XamarinBuildDownloadDir)$(_FabricItemsFolder)\$(_FabricScriptName)' -gsp '$(MSBuildProjectDirectory)\GoogleService-Info.plist' -p ios '$(DeviceSpecificOutputPath)\$(AssemblyName).app.dSYM'"/>

But unfortunately now i'm unable to find the path of it.

As you suggested i tried the path, But could find the folder uptil XamarinBuildDoanload, and not further(Users/{username}/Library/Caches/XamarinBuildDownload/).

/Users/{username}/Library/Caches/XamarinBuildDownload/{versioninfo}/upload-symbols

Any help would be greatly appreciated.

Nicole Lu-MSFT 96 Reputation points

2021-01-29T08:16:51.437+00:00

could you share a screenshot for your XamarinBuildDownload file?

Raghavendra G R 121 Reputation points

2021-01-29T08:22:53.553+00:00

its a folder and not file. Not sure if you looking for the same.
I have attached the screenshot of the whole folder.

Raghavendra G R 121 Reputation points

2021-02-02T12:12:04.597+00:00

@Nicole Lu-MSFT
Was the screenshot helpful..? Would you like to suggest any workaround.

Nicole Lu-MSFT 96 Reputation points

2021-02-03T01:36:17.363+00:00

Hi @Raghavendra G R , got some clue from https://github.com/xamarin/GoogleApisForiOSComponents/blob/master/source/Firebase/Crashlytics/Crashlytics.targets, looks like the upload-symbols.sh can be found under XamarinBuildDownload/FCrshlytcs-4.6.2/...
But I noticed something strange with your screenshot, you've declared that you're using Xamarin.Firebase.iOS.crashlytics 4.6.2 but I didn't find version 4.6.2 in your XamarinBuildDownload folder, which shouldn't be the case. And in firebase portal, it's also showing messages about update the Crashlytics library.
Suggest you clean your project, delete bin and obj file, delete the Crashlytics nuget and reinstall it with the latest version to see if you can get the latest version first.

Raghavendra G R 121 Reputation points

2021-02-03T06:20:13.053+00:00

Hi @Nicole Lu-MSFT ,

I have done deleting the bin,obj folder earlier also, upon your saying again i did. But i dint find the FCrshlytcs-4.6.2 even now.
Attaching the screenshot of the packages i have added to my project. Not sure if i have missed to add any of the support plugin, you can take a look.

Xamarin.Firebase.Core(60.1142.1) which i'm unable to update, suspecting if its the cause.
Error:
Package Xamarin.Firebase.Core 118.0.1 is not compatible with xamarinios10 (Xamarin.iOS,Version=v1.0). Package Xamarin.Firebase.Core 118.0.1 supports: monoandroid90 (MonoAndroid,Version=v9.0)
(Ignore if this is not the cause for the main issue which we are discussing)

Raghavendra G R 121 Reputation points

2021-02-03T11:40:41.047+00:00

@Nicole Lu-MSFT
I deleted all the plugins from folder "~/.nuget/packages". After deleting i restored all the packages and now i'm able to see "FCrshlytcs-4.6.2" in XamarinBuildDownload. This confirms that i'm on the latest version of the plugin.

But when i open 'FCrshlytcs-4.6.2/upload-symbols.sh' its was in unreadable format. !
Not sure how to proceed further.

63511-screenshot-2021-02-03-at-50243-pm.png

Nicole Lu-MSFT 96 Reputation points

2021-02-08T06:33:29.853+00:00

Sorry for the late response!
Content format unreadable can be a file encode issue, but it won't affect you use the file.
Please try use this .sh file directly with the command as Leon described above(the difference is that you'll drag and drop the .sh file in your FCrshlytcs-4.6.2 folder) and see if you can successfully upload the file, or if you can get any detailed error message for it.
Thank you for your patience.

Raghavendra G R 121 Reputation points

2021-02-08T12:38:53.27+00:00

@Nicole Lu-MSFT & @Leon Lu (Shanghai Wicresoft Co,.Ltd.)
Thanks a lot...!
With both of your help, i think i'm able to upload the DYSM file now.

Nicole Lu-MSFT 96 Reputation points

2021-02-09T01:59:35.993+00:00

Nice to hear that, I did a summary for our long comments as an answer, you can accept the answer for others to get a better idea of how to upload DYSM file manually in Xamarin.Forms iOS Crashlytics, appreciate your help!
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Nicole Lu-MSFT 96 Reputation points

2021-02-09T01:59:43.907+00:00

Quote LeonLu-MSFT's answer, the only update is that, according to the source code line 5 and 6:

the upload-symbols.sh script can be found under:
/Users/{username}/Library/Caches/XamarinBuildDownload/FCrshlytcs-{versioninfo}/upload-symbols.sh

Once we found the script file, we can leverage the script to upload DYSM file manually: https://firebase.google.com/docs/crashlytics/get-deobfuscated-reports#upload-dsyms
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