Issues with Netflix 4K in Edge

Question

I have recently discovered that I no longer see 4K content on Netflix in Edge. All content is restricted to HD.

I have Edge Version 100.0.1185.39 and HEVC 1.0.50361.0 installed.

When I type in edge://gpu, I found that HDCP 2.2 and HEVC 4K was not enabled. However, the funny thing is that I can see 4K content in the Netflix Windows app but just not in the Edge browser. I think some recent update broke this.

However, Intel Graphics Command Center tells a different story

Answer 1

Same here.. any updates?

Answer 2

Great point! It must not be - it's just nice that the video plays at all without having to disable hardware acceleration or bumping my laptop display down to 1080p. :)

Answer 3

Subscribing to this post as this issue is impacting me as well. Netflix streams fine in 4K with Chrome but not Edge unless Hardware Acceleration is disabled.

Hi, are you sure you have Netflix streaming in 4K in Chrome? Netflix does not support 4K in Chrome and is limited to 1080p. This is by design

Answer 4

Intel customer support replied (as I'm using Intel NUC computers) that they were able to replicate the issue and found that they could only play HD but not 4K using our Intel NUCs and other 3rd party devices. Considering this situation, they advised that it would be best to contact Microsoft to check if they have a fix to this issue since both our devices have the same behavior.

Answer 5

Subscribing to this post as this issue is impacting me as well. Netflix streams fine in 4K with Chrome but not Edge unless Hardware Acceleration is disabled.