Troubleshooter says MS Edge in incompatible

Question

I'm getting this ERROR message, everytime I try to open MS EDGE

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

Please help me get this fixed

Answer 1

Hello, Levi Ebron.

Welcome to Microsoft Community.

I noticed that you seem to be experiencing an issue with Edge not opening.

Please try using the Edge installation package for a repair installation. This might resolve the issue.

Here is the download link for Edge.

Download Microsoft Edge

After downloading, run the installation for an overwrite installation.

Disclaimer: Before performing the repair installation of Edge, please back up your personal important data, such as bookmarks.

(You can copy locally saved files to another location.)

If there are any updates, please feel free to reply.

Let's work together to solve the problem.

Best regards.

Malygos - MSFT | Microsoft Community Support Specialist

Answer 2

Hi Malygos,

I tried to installing the MS Edge couple of times, as instructed but the issue is still not resolve. Please help me fix this issue.

Regards,

Levi

Answer 3

Hello, Levi Ebron.

Thanks for your reply.

To find a solution, I need you to provide me with some information.

1. Screenshot of the error message that appears after starting Edge.
2. Press 'Win' + 'Q' to open Search -> Type and open Event Viewer -> Windows Logs -> Application -> Look for any errors related to Edge -> Take a screenshot and upload it. Please make sure to remove any personal information (such as usernames, computer names) from the screenshot before uploading.
3. What is the detailed version of Windows you are using? "Win + Q" opens Windows search -> Type and run 'winver' -> In the opened window, view the Windows version information.

These results will help me in finding solutions to the problem.

Best regards.

Malygos - MSFT | Microsoft Community Support Specialist

Answer 4

I'm getting this ERROR message, everytime I try to open MS EDGE

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

Please help me get this fixed

3d0d89203050f264aeb0e1d2750def4d