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Windows 10 1909, Pulse Secure and SCCM

Sumner, Ann 31 Reputation points
2021-01-21T13:16:18.007+00:00

We are in the process of upgrading Windows 10 1803 to Windows 10 1909 via a Task Sequence through SCCM. The upgrade is successful but when the devices are connected via Pulse Secure we are seeing downloads failing and BITS Error: 0x80041010.

The devices are fully patched with cumulative updates and Pulse Secure are adamant that the default gateway does not need to be added to the connection.

We have found an article that suggest there is a bug with Windows 10 1903 and 1909 and this has been fixed in 20H1 or kb4554364 should resolve the issue, however this does not appear to be the case as I have stated the 1909 are patched up to date and the issue still persists.

Does anyone have any further guidance or workaround on this issue? Windows 1803 works fine on the LAN and Pulse, but our Windows 1909 devices work fine on the LAN but not Pulse.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Joy Qiao 4,901 Reputation points Microsoft Employee
    2021-01-22T07:05:35.283+00:00

    Hi,

    According to your description, the issue occur when you are using third party VPN.
    So I recommend to contact with Pulse Secure support to get their assistance on Network monitor to check if any thread was blocked when upgrade download package.

    Thank you for your understanding.

    Bests,

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  2. Reza-Ameri 16,996 Reputation points
    2021-01-22T17:22:44.987+00:00

    I believe this is a compatibility issue and I would recommend open start and search for feedback and open Feedback Hub app and report this issue.
    In case, it is urgent, try contact Microsoft Support and create a support case.

  3. Dering, Hermann 1 Reputation point
    2021-02-08T08:06:01.237+00:00

    We have exactly the same behavior with Windows 10 20H2.

    0x80200010 - Zurzeit sind keine aktiven Netzwerkverbindungen verfügbar. Der Vorgang wird von BITS wiederholt, sobald der Adapter über eine Verbindung verfügt.

    As soon as you are disconnected from the VPN, the bit transmission works again.

    Forums indicate that this is a bug by BITS:
    https://www.reddit.com/r/SCCM/comments/jw8ary/19031909_bits_bug/
    https://blog.adexis.com.au/2019/12/17/bits-configmgr-client-error-no-active-network-connections/

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