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Can't open a specific workspace anymore

Anonymous
2024-04-05T09:11:37+00:00

Hello,

I created a workspace some time ago, which I can't open anymore. Whenever I click it now, it just says "Error: unable to load workspacename. Retry?" I'm confused what caused this, and if I have any chances recovering the tabs in this workspace at all. Is it possible to recover a workspace?

Thank you.

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  1. Sumit D - IA 150.8K Reputation points Independent Advisor
    2024-04-05T10:28:41+00:00

    Hi Andreas,

    I'm Sumit, here to answer your query at the Microsoft Community.

    Apparently, you are not alone - I have also been unable to open Workspaces for a week or two.

    Another customer was able to fix this using a Reset sync feature as mentioned here:

    https://answers.microsoft.com/en-us/microsofted...

    Go to Settings

    Under the Profiles > Sync

    Scroll down to the bottom, you should see "Still having sync problems? Try another option", click it

    You should seeing this:

    Click "Reset sync"

    After the resetting, my issue was fixed.

    Hope it helps anyone who has the same issue.

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  2. Anonymous
    2024-04-05T10:49:23+00:00

    Good to get confirmation it's a sync issue. Unfortunately resetting sync did not resolve the issue.

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  3. Sumit D - IA 150.8K Reputation points Independent Advisor
    2024-04-05T11:38:11+00:00

    Thank you, yes.

    Can you please press ALT+SHIFT+I within Edge to let Microsoft know as well?

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