Credit card verification using CVV does not work.

Question

I have a credit card stored in my Wallet that I have successfully used in the past. I use it for my Microsoft subscriptions. Recently I tried to make a purchase on my computer but when the requirement to enter my credit card security number (CVV/CVC) came up it would not work. The app showed the buffering sign but then stopped at the exact same window. I re-entered the number a few times but it never did work. I went into settings to ensure I had the correct CVV/CVC number and tried again with no success. I shut down and restarted my computer again with no success. I added another credit card to my wallet and tried to use that but once again zero success. There does not seem to be an option for me to delete and then re-install the "authenticate card" function or to disable the credit cards as I use my credit card for my subscriptions.

I recently reset my computer as I was having an issue with icons not working after my computer was updated with KB5030310 that was not able to be corrected using this community Q&A. Everything seemed to be working OK after I went through the process and handled all the issues that come with a reset but this is now popping up. I would rather not have to reset my computer again.

Answer 1

It still does not work

Answer 2

Finally, credit card verification started working for me again on my Surface. I don't know what to attribute it to, but the latest update my machine had was Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5032288). Maybe there was a fix in that?

Answer 3

I have the same exact problem. It's really annoying. It just started, I think. Usually I make payments from my iPhone (to chewy, amazom, etc), but I'm on line today and it fills in all the credit card info, but it will not accept my CORRECT AND ONLY CVV. So annoying.

Answer 4

I've been having this issue for well over a year now. I've tried reaching out to MS only to get, the maybe it's the website's authorization. No. It's EVERY website. I simply can not use the wallet on Edge. I do it Chrome, and the card saves just fine.

I'm unable to delete the card because it's tied with subscriptions. But this has been happening for me for a very long time. I'm not sure if it's all cards, or just my Debit.

Answer 5

Hopefully the more the merrier. I gave feedback after my original question and received the same "we'll keep you updated" response on November 3rd. So far not a word past that initial response and more and more people indicating they have the same issue.