Credit card verification using CVV does not work.

Question

I have a credit card stored in my Wallet that I have successfully used in the past. I use it for my Microsoft subscriptions. Recently I tried to make a purchase on my computer but when the requirement to enter my credit card security number (CVV/CVC) came up it would not work. The app showed the buffering sign but then stopped at the exact same window. I re-entered the number a few times but it never did work. I went into settings to ensure I had the correct CVV/CVC number and tried again with no success. I shut down and restarted my computer again with no success. I added another credit card to my wallet and tried to use that but once again zero success. There does not seem to be an option for me to delete and then re-install the "authenticate card" function or to disable the credit cards as I use my credit card for my subscriptions.

I recently reset my computer as I was having an issue with icons not working after my computer was updated with KB5030310 that was not able to be corrected using this community Q&A. Everything seemed to be working OK after I went through the process and handled all the issues that come with a reset but this is now popping up. I would rather not have to reset my computer again.

Answer 1

Hello, Bill_913

Welcome to Microsoft Community.

It's possible that Edge itself is experiencing some issues. Have you tried the steps mentioned here?

What to do if Microsoft Edge isn't working - Microsoft Support

For example, clearing your browsing data (make sure to back up important data beforehand), disabling extensions, and checking your network settings?

If these still don't work, please provide feedback to the developers so they can investigate the issue. Simply open Edge, click on the three dots in the upper-right corner, then select "Help and feedback" - "Send feedback."

Best regards

Yuhao Li

Microsoft Community Technical Support

No help in your response to my problem. I KNOW MY CVC IS CORRECT and also the other info was correct on my debit card with Nordea bank. This is the second time this problem has occurred and put me on hold for 30 days (now a total of 60). And my debit card was open for internet payments. I have no problem with using the same debit card with other orders over the WEB, e.g. with AMAZON.SE. Please help me with this problem - the error msg given is incorrect.

My email is ******@gmail.com and my old email was ******@it.uu.se which is no longer valid. You can also call me direct +46 736742227 (mobile in Sweden)

I do not use Edge! Thunderbird is my default browser.

Answer 2

Hello,

I'm Truc Tran.

Please help me how to fix the problem when paying. I can enter the account number but when I get to the "Valid Thru" line, I can't enter the number.

Thank you.

Answer 3

I'm having the same problem with my CVV code. What the heck is going on? It's happened twice with two different vendors. Is this Microsoft's problem? How do I fix it?

Answer 4

I did eventually square this away. I kept finding old instances of addresses and credit cards, deleted all and started from scratch. Apologies I cant be more specific.