I can't open a website. I'm getting this error "https://errors.edgesuite.net/18.340c3417.1740685778.1664de50" It's for all the website I tried.

Question

Why can I not open a website using Edge?

Answer 1

Hi Josefina Limos,   Welcome to Microsoft Community. Thank you for posting your inquiry regarding site access issues with your browser.

I understand how frustrating it can be when you can't access websites, especially when you need to get things done. Let's dive into the possible reasons behind this issue. It interrupts the continuity of the task.

The error message https://errors.edgesuite.net/18.340c3417.1740685778.1664de50" suggests that there might be a problem with the network environment or the browser configuration. This error is often associated with content delivery network (CDN), which is used by many websites to deliver content efficiently. When you encounter this error, it could indicate that your IP address has been flagged or restricted by the CDN.

One possible cause could be your network environment. If you're on a domain network(Work or school network) or using a specific network operator, there might be policies in place that restrict access to certain websites. Additionally, if you're using a VPN or proxy server, it could be causing the issue. Disabling your VPN or proxy server temporarily might help determine if this is the root cause.

Use a proxy server in Windows - Microsoft Support

The following are some common testing ideas at the network level.
Some community members tried resetting the network, disabling IPv6, and manually assigning static DNS servers. 

• Reset Network:  Go to Settings > Network & Internet > Advanced Network settings.  Scroll down and click on Network reset.  Confirm by clicking Reset now.  Note: This will clear all old network information, including passwords for any Wi-FI networks.
• Disable IPv6:  Type the following keywords in search box, find and run it. 

  	ncpa.cpl

  You will be able to directly access Change adapter settings.  Right-click your network connection and select Properties.  Uncheck Internet Protocol Version 6 (TCP/IPv6).  Click OK to save changes.
• Manually Assign Static DNS Servers:  In Change adapter settings page, right-click your network connection and select Properties.  Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.  Manually assign new DNS servers, such as 4.2.2.1 and 4.2.2.2.  Or other public DNS servers from any other provider, such as the common 8.8.8.8 and 8.8.4.4 provided by Google.

If your device allows you to connect to other network environments, you can try to see if the same situation occurs in different network environments, such as USB tethering or hotspots shared by mobile devices.

Security software, such as antivirus programs or firewalls, can also interfere with your browser's ability to access websites. These programs might block certain connections or flag them as suspicious, leading to the error you're experiencing. Checking your security software settings and temporarily disabling them can help identify if they're causing the issue.

Disclaimer ***:***Temporarily turn off antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed.

Browser configuration failures, such as corrupted cache data or problematic extensions, can also lead to this error. Clearing your browser cache and disabling extensions one by one can help pinpoint if any of them are causing the problem. Additionally, creating a new browser profile can help determine if the issue is related to your current profile. Generally, to clear the data retained by your browser in relation to a particular account, you may need to ensure that the following option is checked.

Or, you may need to delete a specific named folder, usually “Default” or “Profile” plus number, directly from the directory below.

C:%UserProfile%\AppData\Local\Microsoft\Edge\User Data

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

In your browser, some options related to security behavior may affect network behavior, causing strange behaviors. For example, secure DNS. If the option is enabled, you can try disabling it temporarily or switch to another DNS service to check if the situation is the same. The browser version you're using might also be a factor. Sometimes, specific versions of a browser can have bugs or compatibility issues that lead to errors like this.

If possible, you can try to see if the browser exhibits similar behavior in a relatively clean environment.

• For example, a brand new browser profile and without logging into any accounts.
• In-private tabs.
• Different versions of Microsoft Edge browser. Become a Microsoft Edge Insider | Microsoft Edge

Thanks for your patience and understanding. Best Regards,Kyo.Y - MSFT | Microsoft Community Technical Support

Answer 2

Thank you for the response. I will try the above and let the community know. of the results.

Answer 3

I am getting the same error when trying to access a website that i access at least 3 times a day. Was working fine yesterday and nothing has changed on my PC. Tried rebooting and powering off router etc... but still same error and only for this specific site. All other websites are OK.