Share via

outlook cannot add second account from different domain

Louis Ruth 1 Reputation point
2021-01-22T05:43:25.787+00:00

59445-%E6%93%B7%E5%8F%96.jpg

outlook version is 2016, exchange 2016 , mailbox is linked mailbox from same ad , i sure outlook anywhere have enabled

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,708 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ashok M 6,521 Reputation points
    2021-01-24T12:56:40.337+00:00

    Hi @Louis Ruth

    Please check if the autodiscover is configured and working for the domain you are trying to configure outlook. Autodiscover is required for the domains used in email address policy for stamping primary email address for the users.

    Also, are you able to configure a new outlook profile for this user? (not as a second account)

    If the above suggestion helps, please click on "Accept Answer" and upvote it

  2. Kael Yao-MSFT 37,661 Reputation points Microsoft Vendor
    2021-01-25T02:23:40.54+00:00

    Hi,@Louis Ruth

    According to the screenshot, is the Outlook client stuck on searching for email settings?
    Did you get a error or warning message?

    And agree with Ashok, it may be an autodiscover problem.
    Please run a Test E-mail autoconfiguration via Outlook to check if the autodiscover is working proprely.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.