Blue screen with this error code: KERNEL_DATA_INPAGE_ERROR, STOP: 0x0000007A

Question

I get this blue screen error:

   KERNEL_DATA_INPAGE_ERROR

   STOP: 0x0000007A

whenever I resume from hibernation or restart after shut down. I did a clean install of windows 7 couple of months back and have been seeing this problem for last month or so.

Sometimes I also see the following error while resuming from hibernation:

   Boot Device Not Found

   Please install an operating system on your hard disk

   Hard Disk (3F0)

And when I click on Hard Disk Test from System Diagnostics, I see this:

   "Hard Disk Test"  Hard disk not exist

I have no idea whether all these errors are related and caused by the same issue. Also, I hear a kind of clicking noise coming from my laptop and the computer starts slowing down eventually resulting in the blue screen.

All my drivers are up to date and windows is also up to date (installed everything on Windows Update).

Answer 1

Hi djrules,

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Welcome to Microsoft Answers.

****The error code KERNEL_DATA_INPAGE_ERROR STOP: 0x0000007A states that the requested page of kernel data from the paging file could not be read into memory. It appears that there are some issues with the hard disk.

Use check disk command for any errors on hard disk -

Warning: Microsoft does not recommend interrupting the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted. For safety you can back up your data before using the check disk command.

Use the check disk commands as follows:

 1. Click Start.

 2. In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'.

 3. Type at the command prompt CHKDSK /P and press ENTER to scan the disk.

 4. Then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.

NOTE: The root drive has to be C: and the command may schedule a task at the system startup, if it does, then press Y to schedule a task and restart the computer to perform chkdsk.

Once chkdsk completes, boot to the desktop and then check.

You may refer to the below mentioned link for more details -

http://msdn.microsoft.com/en-us/library/ms793989.aspx

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think

Answer 2

Hi,

Check to see if this Hotfix applies to your system.

You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try

to resume a computer that has a large SATA hard disk.

http://support.microsoft.com/kb/977178

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To use BlueScreenView, MyEventViewer, and other methods to troubleshoot BlueScreens see this

thread - top 3 replies.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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Crash List - Created by using BlueScreenView

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	Processor	Computer Name	Processors Count	Major Version	Minor Version
071310-26348-01.dmp	7/26/2010 7:07:07 PM	KERNEL_DATA_INPAGE_ERROR	0x0000007a	0000000000000020 | ffffffffc000009d	fffffa8005ff2078 | 0000000000000000	ntoskrnl.exe	ntoskrnl.exe+70600	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	x64		4	15	7600

The second parameter being - 0xC000009D = The controller does not see the hard drivedue to a bad drive or cabling problem. Check cables to hard drive on both ends if possible.If a laptop have a real computer shop check it.

The primary causes of this error are virus/malware, drivers, memory, and disk corruption. And there

can even be combinations of those so a thorough check of all is required. Added possible causes are

hardware errors such as damaged motherboard or other hardware.

BCCode: 7A    0x0000007ACause

Frequently, you can determine the cause of the KERNEL_DATA_INPAGE_ERROR bug check from the error status (Parameter 2). Some common status codes include the following:

• 0xC000009A, or STATUS_INSUFFICIENT_RESOURCES, indicates a lack of nonpaged pool resources.
• 0xC000009C, or STATUS_DEVICE_DATA_ERROR, typically indicates bad blocks (sectors) on the hard disk.
• 0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.
• 0xC000016A, or STATUS_DISK_OPERATION_FAILED, indicates bad blocks (sectors) on the hard disk.
• 0xC0000185, or STATUS_IO_DEVICE_ERROR, indicates improper termination or defective cabling on SCSI devices or that two devices are trying to use the same IRQ.

These status codes are the most common ones that have specific causes. For more information about other possible status codes that can be returned, see theNtstatus.h file in the Microsoft Windows Driver Kit (WDK).

Another common cause of this error message is defective hardware or failing RAM.

A virus infection can also cause this bug check.

Resolution

Resolving a bad block problem: An I/O status code of 0xC000009C or 0xC000016A typically indicates that the data could not be read from the disk because of a bad block (sector). If you can restart the computer after the error, Autochk runs automatically and attempts to map the bad sector to prevent it from being used anymore.

If Autochk does not scan the hard disk for errors, you can manually start the disk scanner. RunChkdsk /f /r on the system partition. You must restart the computer before the disk scan begins. If you cannot start the computer because of the error, use the Recovery Console and runChkdsk /r.

Warning   If your system partition is formatted with the FAT file system, the long file names that the Windows operating system uses might be damaged if you use Scandisk or another MS-DOS-based hard disk tool to verify the integrity of your hard disk from MS-DOS. Always use the version of Chkdsk that matches your version of Windows.

Resolving a defective hardware problem: If the I/O status is C0000185 and the paging file is on an SCSI disk, check the disk cabling and SCSI termination for problems.

Resolving a failing RAM problem: Run the hardware diagnostics that the system manufacturer supplies, especially the memory scanner. For more information about these procedures, see the owner's manual for your computer.

Check that all the adapter cards in the computer are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.

Check the System Log in Event Viewer for additional error messages that might help identify the device that is causing the error. You can also disable memory caching of the BIOS to try to resolve this error.

Make sure that the latest Windows Service Pack is installed.

If the preceding steps do not resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can cause this error.

Resolving a virus infection: Check your computer for viruses by using any up-to-date, commercial virus scanning software that examines the Master Boot Record of the hard disk. All Windows file systems can be infected by viruses.

BCCode: 7A    0x0000007A  <-- read thishttp://www.faultwire.com/solutions-fatal\_error/KERNEL-DATA-INPAGE-ERROR-0x0000007A-\*1137.html?order=date

=============================

If you need to check for malware here are my recommendations - these will allow you to do

a thorough check and removal without ending up with a load of spyware programs running

resident which can cause as many issues as the malware and maybe harder to detect as the

cause.

No one program can be relied upon to detect and remove all malware. Added that often easy

to detect malware is often accompanied by a much harder to detect and remove payload. So

its better to be overly thorough now than to pay the high price later. Check with these to an

extreme overkill point and then run the cleanup only when you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 

them in regular Windows when you can.

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.

(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free

http://www.malwarebytes.org/

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can

download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit

http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit

http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure it is all gone.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other

security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back

here or use Google to see how to remove. 

http://www.prevx.com/   <-- information

http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor's Choice

http://www.pcmag.com/article2/0,2817,2346862,00.asp

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware

(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security

measures you have taken (such as anti virus software, firewalls, etc.).

http://www.surfright.nl/en/hitmanpro

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If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

New Vista and Windows 7 version

http://onecare.live.com/site/en-us/center/whatsnew.htm

Original version

http://onecare.live.com/site/en-us/default.htm

http://www.kaspersky.com/virusscanner

Other Free online scans

http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

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After removing any malware : (Do these even if no malware is found)

Also do these to cleanup general corruption and repair/replace damaged/missingsystem files.

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log

http://support.microsoft.com/kb/928228

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

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If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

=======================================

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so.

www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

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Could be a driver related issue though less likely than memory. Update your drivers

manually by looking at System maker and Device maker's sites.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope this helps.

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Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Answer 3

ok got it.  Here's the dump

http://cid-a95a06f040c5fd6f.office.live.com/self.aspx/.Public/071310-26348-01.dmp

Answer 4

Sorry, wrong userid but same post

http://cid-a95a06f040c5fd6f.office.live.com/self.aspx/.Public/071310-26348-01.dmp

Answer 5

I would love to upload you a minidump but I'm new to technet and its not obvious to me how or where to send the uploads?

 

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/