RDP Client connection to Azure VM : The credentials supplied to the package were not recognized

Tdldp 1 Reputation point

Hello all Azure Community

I am currently facing a weird problem.
I have set up 2 windows based VM in azure approx 8 months ago. No problem using them up to now with RDP Client connexion.

I currently manage to connect using 2 Win 10 pro based PC.

On a surface 3 pro, i have tried connecting to these VM's and am facing a weird message when using RDP Client :

The credentials supplied to the package were not recognized

Weird, because when using RDP client, there does not seem to be a certificat warning, nor a certificat validation popup.

I still manage to connect to the VM on any other W10 machines, or Iphone RDP Client APP.

Any help on debugging this would be appreciated.


Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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3 answers

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  1. Miguel Rodriguez - Kiosoft 1 Reputation point

    I'm having this same issue. It seems that if you try connecting using the IP, it gives you that error. IF you use the FQDN or DNS record of the VM, it works perfectly fine at times.

    Using a program like Remote Desktop Manager by Devolutions or even sometimes doing mstsc -v (ip) gives the error.

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  2. Dan Devine 1 Reputation point

    Sorry for resurrecting an old post, but in case anyone else comes across this issue - I was able to get it working by appending "AzureAD\" to the start of my credentials. I was using an AzureAD (Microsoft) account on my local Win10 box, and it seems you need to pass the "AzureAD\" domain to the remote VM even if it is not an AzureAD member.

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  3. Praveen Nelge 1 Reputation point

    Better to use fully managed PaaS service https://azure.microsoft.com/en-in/services/azure-bastion/

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