Cannot rip CD, cannot change album info

Question

Since upgrading to Windows 7 this month, my Windows Media Player experience is considerably worse than it was under Vista.

I cannot rip CDs now - I get the error: "Windows Media Player cannot rip one or more tracks from the CD".

I cannot set a rip location - under the Rip Music tab in Option, the location is blank and when I click on the Change button, nothing happens. No error, no dialog, no message, nothing.

I cannot change album info - I choose the "Find album info" option, choose the album/track, click OK and nothing happens. No changes, nothing.

Please someone help...!

Thanks

G

Answer 1

Hi Lycra.George,

Welcome to Microsoft Answers community.

Perform sfc scan in your computer.

System File Checker(sfc) scan will make Windows replace corrupt or missing system files on your computer.

Steps to perform sfc scan:

1.      Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.      Click Continue or supply Administrator credentials if prompted.

3.      In the Command Prompt window type the following, and press Enter:

sfc /scannow

4.      You should see the following on-screen messages:

Beginning the system scan. This process will take some time.

Beginning verification phase of system scan.

Verification % complete.

5.      Once the scan has completed you will receive an onscreen message resembling one of the following:

…  found no integrity violations

…  found corruption but repaired it

…  found corruption that it could not repair

For more information visit website   http://support.microsoft.com/kb/936212

Clear the Windows Media Player database and check if the problem persists.

To do this, follow these steps:

1.      Exit Windows Media Player.

2.      Click Start, click Run, type %LOCALAPPDATA%\Microsoft\Media Player, and then click OK.

3.      Select all the files in the folder, and then click Delete on the File menu.

Note You do not have to delete the folders that are in this folder.

4.      Restart Windows Media Player.

If this does not resolve the problem, clear the Windows Media Player database cache files. To do this, follow these steps:

1.      Exit Windows Media Player.

2.      If you are running Windows Vista, click Start, click Run, type %LOCALAPPDATA%\Microsoft, and then click OK.

3.      Select the Media Player folder, and then click Delete on the File menu.

4.      Restart Windows Media Player.

For more information visit http://support.microsoft.com/kb/925718 (This article is for windows media player 11 but also works for windows media player 12)

If the above method didn’t work then, you can try reinstalling it by following the steps below.

1.     Click on Start button and select Control Panel

2.     Click on Programs and then select Programs and Features

3.     Click Turn Windows features on or off on the left, go into the Media Features section and uncheck Windows Media Player, press OK to uninstall Windows Media Player.

4.     You may need to reboot. Afterwards go back and re-check Windows Media Player to install it once more.

Hope this information is helpful.

Let me know if this worked.

Thanks and Regards:

Umesh P - Microsoft Support

Visit our Microsoft Answers Feedback Forum http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ and let us know what you think.

Answer 2

This was my issue also.  Of course I figured out myself after trying the overly complicated recommendations of Umesh the MS moderator.  Support reps need to start with the simple and work up to the complicated.  This was a very simple fix.

Answer 3

same problem as all of the above. Nothing works. Not that it matters but how do you find out if one has wmp 11 or wmp 12?

When I try to rip I get all of the above messages. None of the rip buttons exist.

Answer 4

I was experiencing issues of the same nature.  While waiting for the system file check to complete, I was looking through the locations on my computer that my libraries were located and found that my default save location was protected.  I went into it's settings and shared it.  After that, everything worked perfectly.  I have my hard drive partitioned into two storage locations.  My operating system is installed on one and I store my media on the other which is where my default save location is.  I think that the nature of the protection only allows programs from the native partition to access the content.  So, it required that I share it in order to allow the programs from my other partition to access the media.

Answer 5

even i am facing the same issue cannot change the album art and cannot rip CD in media player,

umesh steps are confusing could you please provide us the links how to rip and change album art rather than giving these steps, which is not usefull.

Thanks in advance....