error WindowsUpdate_80244019" "WindowsUpdate_dt000. Can you help me?

Question

I got this error WindowsUpdate_80244019" "WindowsUpdate_dt000. Can you help me?

Answer 1

Hi caiustitus,

1.       Is this a recent issue?

2.       Do you run Kaspersky Internet Security?

3.       Are you attempting to get updates from within Windows Vista or are you going to the Windows Update website?

4.       Is this happening with a specific update(s), as in, do some updates work?

Some things to try:

KB 947821: Description of the System Update Readiness Tool for Windows Vista and for Windows Server 2008

Update the Windows Update Agent, and then use the following General Windows Update Troubleshooting steps below.

Windows Update Agent 3.0 [x86 - 32 bit] 

http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

Windows Update Agent 3.0 [x64 or 64 bit] 

http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe

General Windows Update Troubleshooting

The following outlines how to stop services pertaining to Windows Update, rename system folders, register related DLL files, and then restart the previously mentioned services. This troubleshooting generally applies to all Windows Update related issues.

Stopping services pertaining to Windows Update

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.     If you receive a notification from User Account Control simply click Continue.

3.     At the command prompt, type the following, commands and then press ENTER after each command.

net stop wuauserv        net stop bits

net stop cryptsvc

4.     Please do not close the Command Prompt window.

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Renaming folders pertaining to Windows Update

1.     At the command prompt, type the following commands, and then press Enter after each command:

2.     ren %systemroot%\System32\Catroot2 Catroot2.old

3.     ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

4.     Please do not close the Command Prompt window.

Registering DLL’s pertaining to Windows Update

1.     Please copy and paste the following text into a new Notepad document, and save the file as WindowsUpdate.BAT

2.     If saved correctly the icon will change from a Notepad file to BAT file which has two blue cogs as its icon.

            -or-

3.     You can manually type each command at the command prompt:

regsvr32 c:\windows\system32\vbscript.dll /s

regsvr32 c:\windows\system32\mshtml.dll /s

regsvr32 c:\windows\system32\msjava.dll /s

regsvr32 c:\windows\system32\jscript.dll /s

regsvr32 c:\windows\system32\msxml.dll /s

regsvr32 c:\windows\system32\actxprxy.dll /s

regsvr32 c:\windows\system32\shdocvw.dll /s

regsvr32 wuapi.dll /s

regsvr32 wuaueng1.dll /s

regsvr32 wuaueng.dll /s

regsvr32 wucltui.dll /s

regsvr32 wups2.dll /s

regsvr32 wups.dll /s

regsvr32 wuweb.dll /s

regsvr32 Softpub.dll /s

regsvr32 Mssip32.dll /s

regsvr32 Initpki.dll /s

regsvr32 softpub.dll /s

regsvr32 wintrust.dll /s

regsvr32 initpki.dll /s

regsvr32 dssenh.dll /s

regsvr32 rsaenh.dll /s

regsvr32 gpkcsp.dll /s

regsvr32 sccbase.dll /s

regsvr32 slbcsp.dll /s

regsvr32 cryptdlg.dll /s

regsvr32 Urlmon.dll /s

regsvr32 Shdocvw.dll /s

regsvr32 Msjava.dll /s

regsvr32 Actxprxy.dll /s

regsvr32 Oleaut32.dll /s

regsvr32 Mshtml.dll /s

regsvr32 msxml.dll /s

regsvr32 msxml2.dll /s

regsvr32 msxml3.dll /s

regsvr32 Browseui.dll /s

regsvr32 shell32.dll /s

regsvr32 wuapi.dll /s

regsvr32 wuaueng.dll /s

regsvr32 wuaueng1.dll /s

regsvr32 wucltui.dll /s

regsvr32 wups.dll /s

regsvr32 wuweb.dll /s

regsvr32 jscript.dll /s

regsvr32 atl.dll /s

regsvr32 Mssip32.dll /s

 Restarting services pertaining to Windows Update

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.     If you receive a notification from User Account Control simply click Continue.

3.     At the command prompt, type the following, commands and then press ENTER after each command.

net start wuauserv        net start bits

net start cryptsvc

exit

4.     Now please check for updates using Windows Update to see if the issue has been resolved.

These steps were provided by MVP, BSOD

We look forward to hearing back from you with your results. If you have any further questions, please don’t hesitate to ask.

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Brian

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Also, when I try to install the "Windows Update Agent 3.0", I get this error:

Windows Update Agent Installer Fatal Error

Windows Update Agent Installer encountered unrecoverable error.

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Darryl Gittins

Answer 3

Same problem here in Windows 7. These steps didn't help me either.

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Darryl Gittins

Answer 4

I have exact the same problem SBS 2008 and can't. reinstall the WUS 3.0

Answer 5

This didn't work for me. I have SBS 2008. It is funny, if I click on the link "Check online for updates for Windows Update" it checks for updates. If I click on "Check for Updates" I get the error code.

The bigger problem is that now the WSUS 3.0 also fails with the same error so nobody can update!

In the SBS Console under Security - Updates, all fields have "An error occured while retrieving updates information."