HP Pavilion a6430f AMD Phenom running Windows Vista Home 32 bit will not boot passed BSOD for any method.

Question

System has been having problems with a Microsoft WPD driver for Compact Flash card slot.  But now, after an attempt to update to Vista SP2, when I try to boot in any mode... it will not boot passed the BSOD with an error code of...

STOP: 0x0000007E (0xC0000005, 0x81E5C3BB, 0x80399600, 0x803993CC)

Please, somebody help me investigate this.  I cannot find anything online pertaining to this exact code.

Thank you!

Answer 1

Hi trueshowstoppa,

Thank you for choosing Windows Vista Answers Forum.

Did you try to boot in Safe mode?

If not tried, then try to boot in Safe mode and check by following the link:

http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode

Step 1: You may have to try a Startup repair booting from the Vista disc to resolve the issue.

If you have a Windows Vista installation disc, you need to restart your computer using the installation disc and follow the steps to do Startup repair:

1. Insert the installation disc.

2. Restartyour computer.

3. Click the Start button, click the arrow next to the Lock button, and then click Restart. If prompted, press any key to start Windows from the installation disc.

Note: If your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.

4. Choose your language settings, and then click Next.

5. Click Repair your computer.

6. Select the operating system you want to repair, and then click Next.

7. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs.

Step 2: If Start up Repair doesn’t work, then you may try a System restore following the above mentioned steps to choose System restore from the System Recovery Options menu.

For more information you may refer the following links:

Startup repair:

http://windows.microsoft.com/en-us/windows-vista/Startup-Repair-frequently-asked-questions

Hope this information is useful.

Praseetha K

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Hello Praseetha,

Thank you for your response.  The system cannot boot into any Safe Mode options and I can only get into the HP BIOS diagnostics menu which I can perform a repair that always fails, get to Command Prompt and perform a restore but does not show any restore points.  I am not in possession of the Vista OS disk that came with the computer, however, HP has a recovery manager available to do what a Vista disk would do.  I know that I can completely recover the computer to its factory state, but I am trying my best to avoid that since I believe there may be a driver issue that is causing the problem.

I have opened the computer and disconnected all added devices from the motherboard but it still brings up the same error code.

Is there anyway that I can get information on the direct meanings of these codes?

*** STOP: 0x0000007e (0xc0000005, 0x81e0b3bb, 0x80399d0, 0x803993cc)

Thanks once again for your prompt response.

Answer 3

Hi trueshowstoppa,

Thanks for posting. If you are doing a hardware diagnostic test from the BIOS that is failing, you will need to contact HP so they can replace the faulty hardware in your system. Also at that time you can request additionally recovery discs for your computer.

Hope this helps!

---

Shawn - Support Engineer - MCP, MCDST

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

Answer 4

I don't understand why you cannot answer true's question.  I have vista - it's ran perfectly for about 9 months, then Sunday morning (1/3/2010) I allowed Windows Updates to load - it took several hours for the new updates, then it shut down, gave me the ultra-quick BSOD, which I stopped, and had the EXACT same error codes.  I do not have HP, so I don't feel that this is an HP problem and frankly I think it is wrong to brush the problem off on another company without at least providing an explanation of what these codes mean.

I've tried to reboot with recovery disks, and at least I could get into the system.  When I try to load up a norton backup disk, the restart/ fix menu that true references does not recognize that there is even a disk in the drive.  I can get to a C: prompt and can verify that the files still exist on the drive and the d: does in fact work.  But beyond that there is nothing.  Now I'm in a continuous boot loop and can't even hit the F8 button. 

This absolutely has something to do with recent updates on Windows - perhaps there was a driver loaded that isn't working - or may be the updates erased a program but didn't tell the computer to stop looking for it.  If we can find out what the updates were trying to do, then we might be able to go from there.

Please help us out a little bit here.  Surely by now enough people have had this problem that you know what's going on?

Vista came pre-loaded so I don't have any boot disks.....

I am sorry to sound frustrated, but I am 100% positive that the probelm stems from the Windows Updates.  We need some help here...

If I have to buy another operating system and find that no one in Microsoft seems to want to help their customers, then I have to look at other options...

Thanks in advance....

Answer 5

Hi rofc2,

Thanks for the information. You senario sounds different than what trueshowstoppa was speaking of. He mentioned failed diagnostics from the BIOS. When booting and running tests in the BIOS and getting a failure, Windows does not even come into play as it tests only hardware. As such I asked him to contact his computer vendor for support. Had he had an issue booting into Windows that would consitute a different answer.

As to your question. Your senario does sound like Windows Updates may have damaged something in the OS. Please do the following.

Press F8 on boot up.

This will give you a menu with options to choose.

Choose the option that says "Repair my computer"

This will show a screen with Windows is loading files.

After this choose your keyboard and press next.

Put the admin or user account password in the computer if requested.

From here you should get another window with options.

Choose System Restore.

Follow the prompts and restore your computer to a date before the updates were applied.

Allow this to complete and allow your computer to reboot.

Let us know if this resolves your issue.

Hope this helps!

---

Shawn - Support Engineer - MCP, MCDST

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think