KERNEL_DATA_INPAGE_ERROR - 0x0000007A

Anonymous
2010-07-07T01:02:08+00:00

original title: KERNEL_DATA_INPAGE_ERROR

Well a few weeks ago, not long after I bought this new computer, I started encountering the BSOD with KERNEL_DATA_INPAGE_ERROR. I'm running Windows 7 on an Asus G60JX laptop. Not long after the first time this happened I looked up the problem and ran a disk check to only find my computer would no longer start up. I decided to reformat my computer and everything was running good again for about 2 weeks and now this is happening again. My computer starts up fine but every once in awhile the mouse will stop working and it will go to the BSOD and say something about dumping physical memory. When I start my computer back up it says this the solution box or whatever.

Problem signature:  Problem Event Name:    BlueScreen  OS Version:    6.1.7600.2.0.0.768.3  Locale ID:    1033Additional information about the problem:  BCCode:    7a  BCP1:    0000000000000020  BCP2:    FFFFFFFFC000009D  BCP3:    FFFFFA800719E7C8  BCP4:    0000000000000000  OS Version:    6_1_7600  Service Pack:    0_0  Product:    768_1Files that help describe the problem:  C:\Windows\Minidump\070610-16957-01.dmp  C:\Users\Spencer\AppData\Local\Temp\WER-58999-0.sysdata.xmlRead our privacy statement online:  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:  C:\Windows\system32\en-US\erofflps.txt

Any help would be appreciated. Thank you.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2010-07-07T01:43:17+00:00

Hi,

Check to see if this Hotfix applies to your system. (I know this does not apply in your case however

it is included for others with error to check.)

You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try

to resume a computer that has a large SATA hard disk.

http://support.microsoft.com/kb/977178


To use BlueScreenView, MyEventViewer, and other methods to troubleshoot BlueScreens see this

thread - top 3 replies.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990


The primary causes of this error are virus/malware, drivers, memory, and disk corruption. And there

can even be combinations of those so a thorough check of all is required. Added possible causes are

hardware errors such as damaged motherboard or other hardware.

BCCode: 7A    0x0000007ACause

Frequently, you can determine the cause of the KERNEL_DATA_INPAGE_ERROR bug check from the error status (Parameter 2). Some common status codes include the following:

  • 0xC000009A, or STATUS_INSUFFICIENT_RESOURCES, indicates a lack of nonpaged pool resources.
  • 0xC000009C, or STATUS_DEVICE_DATA_ERROR, typically indicates bad blocks (sectors) on the hard disk.
  • 0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.
  • 0xC000016A, or STATUS_DISK_OPERATION_FAILED, indicates bad blocks (sectors) on the hard disk.
  • 0xC0000185, or STATUS_IO_DEVICE_ERROR, indicates improper termination or defective cabling on SCSI devices or that two devices are trying to use the same IRQ.

These status codes are the most common ones that have specific causes. For more information about other possible status codes that can be returned, see theNtstatus.h file in the Microsoft Windows Driver Kit (WDK).

Another common cause of this error message is defective hardware or failing RAM.

A virus infection can also cause this bug check.

Resolution

Resolving a bad block problem: An I/O status code of 0xC000009C or 0xC000016A typically indicates that the data could not be read from the disk because of a bad block (sector). If you can restart the computer after the error, Autochk runs automatically and attempts to map the bad sector to prevent it from being used anymore.

If Autochk does not scan the hard disk for errors, you can manually start the disk scanner. RunChkdsk /f /r on the system partition. You must restart the computer before the disk scan begins. If you cannot start the computer because of the error, use the Recovery Console and runChkdsk /r.

Warning   If your system partition is formatted with the FAT file system, the long file names that the Windows operating system uses might be damaged if you use Scandisk or another MS-DOS-based hard disk tool to verify the integrity of your hard disk from MS-DOS. Always use the version of Chkdsk that matches your version of Windows.

Resolving a defective hardware problem: If the I/O status is C0000185 and the paging file is on an SCSI disk, check the disk cabling and SCSI termination for problems.

Resolving a failing RAM problem: Run the hardware diagnostics that the system manufacturer supplies, especially the memory scanner. For more information about these procedures, see the owner's manual for your computer.

Check that all the adapter cards in the computer are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.

Check the System Log in Event Viewer for additional error messages that might help identify the device that is causing the error. You can also disable memory caching of the BIOS to try to resolve this error.

Make sure that the latest Windows Service Pack is installed.

If the preceding steps do not resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can cause this error.

Resolving a virus infection: Check your computer for viruses by using any up-to-date, commercial virus scanning software that examines the Master Boot Record of the hard disk. All Windows file systems can be infected by viruses.

BCCode: 7A    0x0000007A  <-- read thishttp://www.faultwire.com/solutions-fatal\_error/KERNEL-DATA-INPAGE-ERROR-0x0000007A-\*1137.html?order=date

=============================

If you need to check for malware here are my recommendations - these will allow you to do

a thorough check and removal without ending up with a load of spyware programs running

resident which can cause as many issues as the malware and maybe harder to detect as the

cause.

No one program can be relied upon to detect and remove all malware. Added that often easy

to detect malware is often accompanied by a much harder to detect and remove payload. So

its better to be overly thorough now than to pay the high price later. Check with these to an

extreme overkill point and then run the cleanup only when you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 

them in regular Windows when you can.

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.

(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free

http://www.malwarebytes.org/

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can

download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit

http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit

http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure it is all gone.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other

security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back

here or use Google to see how to remove. 

http://www.prevx.com/   <-- information

http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor's Choice

http://www.pcmag.com/article2/0,2817,2346862,00.asp

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware

(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security

measures you have taken (such as anti virus software, firewalls, etc.).

http://www.surfright.nl/en/hitmanpro


If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

New Vista and Windows 7 version

http://onecare.live.com/site/en-us/center/whatsnew.htm

Original version

http://onecare.live.com/site/en-us/default.htm

http://www.kaspersky.com/virusscanner

Other Free online scans

http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1


After removing any malware : (Do these even if no malware is found)

Also do these to cleanup general corruption and repair/replace damaged/missingsystem files.

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log

http://support.microsoft.com/kb/928228

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html


If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

=======================================

=======================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so.

www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/


Could be a driver related issue though less likely than memory. Update your drivers

manually by looking at System maker and Device maker's sites.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  1. Anonymous
    2012-01-12T23:24:27+00:00

    I just have exaclty the same problem.

    2 months ago, I bought a new PC - but I got the separate parts (RAM; CPU, etc.) and I put it together by myself.

    It worked very fine, I was really satisfied with the performance, but 2 weeks later, I got my first Bluescreen -

    but it was really strange - because the default settings are, when a Bluescreen appears, the dump will be created and the PC will restart after 60 seconds.

    But my bluescreen with KERNEL_DATA_INPAGE_ERROR didn't creaty any dumpfile and also didn't restart, so I had to do it manually.

    Every time, when a bluescreen appears, it was only the same type, and the pc never created a dumpfile and never restarted automatically.

    I don't know the reason, why this is happening - first I thought it could be the browser (firefox), then I thought that the pc's cpu or ram or whatever is to hot, and so on.

    But sometimes the bluescreen comes after 5 min logon - actually when the PC is in neutral.

    Or sometimes when I was opening some programs or switching the windows, my os (windows 7) freezed, but the mouse still worked :D - and after a short time the mouse freezed too, and the bluescreen appeared.

    Anyway, the problem could be anything, but before I will go to the shop and bring the pc parts back, I just started to change the settings in the bios. And for example I allocate the RAMs frequency - so it is not anymore in the "auto" -status but I put it to 1333 Mhz (it's also the default unoverclocked frequency of my DDR3 ram)

    The next point, which I had changed is that I disabled the Hyper-Threading ( I was wondering- Why is Hyper Threading running on such a new Mainboard?? because Hyper Threading is absolutely not effective for Win7 etc. It was a technology for WinXP and Linux... nothing special - but it could set off the problem with the bluescreen.

    It's also very diffucult to find out, whether RAM or Mainboard is 100%- damaged. The problem is that all these memory tests are not very effective to find the issue. When a cell in a RAM is burned, then it will be 100% found by the Memorytest, because these parts on the RAM are not accesable.

    My question is, whether there are new solutions for that problem in this thread.

    I hope I could help others otherwise sorry for disturbing,

    best regards

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  2. Anonymous
    2011-12-08T07:56:27+00:00

    Hi,

    I wrote a post on this particular blue screen,

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x0000007a.html

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  3. Anonymous
    2010-07-07T14:14:41+00:00

    Hi, the cause of your InPage BSOD is this:

    0xC000009D - STATUS_DEVICE_NOT_CONNECTED

    So, check the cables of your HDD.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  4. Anonymous
    2010-07-07T02:55:05+00:00

    Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

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