My computer keeps rebooting itself. The message says that windows has just recovered from an unexpected shutdown. I ran my virus detection software and nothing shows up. I can't find a solution on microsoft.

Anonymous
2009-11-06T01:50:36+00:00

My computer keeps rebooting itself.  The message says that windows has just recovered from an unexpected shutdown.  I ran my virus detection software and nothing shows up.  I can't find a solution on microsoft.

Windows for home | Windows 11 | Performance and system failures

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Anonymous
2009-11-12T19:01:14+00:00

Do you know when this problem began?  Try a System Restore to a point in time BEFORE the problem began.  Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Be sure to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.

If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk.  Here's the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html.  To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence.  To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup.  Push it quickly. Make the changes, save your work, and exit.  Put the CD in the drive and reboot.  When prompted, push any key to boot from the CD.

If you don't have either disk, you can make a bootable Recovery Disk using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD.

If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking).  Then let's check some of your system files:

Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator.

Type sfc /scannow and enter and let it run.  It will scan and try to fix some of your system files.  Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228.

While in Command Prompt, type chkdsk /f /r and enter and let it run.  It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a cause.

If that doesn't work, then please post any repeating error messages from the Event Viewer concerning startup (Start / Control Panel / Administrative Tools / Event Viewer).  Here's how to use Event Viewer: http://www.bleepingcomputer.com/forums/topic40108.html.

This could also be caused by malware.  While in Safe Mode with networking (click repeatedly on F8 during the boot process) and try to run anti-malware programs. To fix this problem (if it is a problem) download,  install, and run the following two programs: http://www.malwarebytes.org/mbam.php and http://www.safer-networking.org/en/index.html.  You may also want to try a free trial of Pandasoft (www.pandasoft.com).  Before downloading pandasoft, uninstall whatever anti-virus program you are currently using (because installing and running two at the same time can cause conflicts, freezes, and all sorts of problems).  Once you've uninstalled your current AV program, download, install, update, and scan using Pandasoft.  I think you might be amazed at how much it finds that the other software missed.  Once complete, uninstall pandasoft and re-install your current AV program (unless you decide to switch which I did when I first tried it about 4 years ago).  You may also want to try the new, free Microsoft Security Essentials http://www.microsoft.com/security\_essentials/default.aspx (with the same caveat that only ONE AV program can be installed and running on your system at any one time). Reboot after completing all the scans.  You may also want to try the free OneCare at http://onecare.live.com/site/en-us/default.htm and let it run all the options because that’s good maintenance (it will take some time to complete but can be done in the background).

If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  Here's the procedure: http://www.vistax64.com/tutorials/88236-repair-install-vista.html along with the upgrade from an earlier version of Windows section of the following: http://support.microsoft.com/kb/918884.  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. If the other procedures don't work, THIS one is almost certain to work.  You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system cane with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows: http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.  

Hopefully one of these procedures will resolve your problem.  If not, post back and we'll try something else.  Post back in any case so we'll know how it turned out.

Good luck!


Lorien - One - MCSE/MCSA/Network+/A+

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Anonymous
2009-11-06T02:00:23+00:00

Hi,

Can you use Safe Mode? Repeatedly tap F8 as you boot.

Please check with the Event Viewer utility and the BlueScreenView utility to see if there are any error codes and

if so we need the numbers and other details such as drivers/files involved. There may not be any bluescreen

info however the basice troubleshooting is the same.

Look in the Event Viewer to see if anything is reported about those reboots.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm


Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

http://www.winvistatips.com/disable-automatic-restart-t84.html


Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info that would

help. Such as the BCC and the other 4 entries on the lower left. And any other error information such as STOP

codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the

information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your

system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD

http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista

http://www.vistax64.com/tutorials/76905-system-restore-how.html


Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Vista

http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html


Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party keyboard and

mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager

http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx


How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033


In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair

http://www.vistax64.com/tutorials/91467-startup-repair.html

This tells you how to access the System Recovery Options and/or from a Vista DVD

http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Hope this helps.


Rob - Bicycle - Mark Twain said it right.

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