blue screen and stop error 0x00000024 on startup windows XP

Question

i am running a dell 4700 on windows XP. yesterday it shut down unexpectedly and now on starting up the loading screen appears but then i get a blue screen displaying stop: 0x00000024 (0x00190203, 0x86FCE488, 0xc0000102, 0x00000000)

i have tried every start up mode in the F8 and F12 menus, but everything will take me back to this screen, it tells me to do disk deframentation, or check hard drive configuration, but i am clueless as to how to do this from this blue screen that every avenue leads to.

hopefully there is some way of rescuing my PC...

Answer 1

Hello lauriAM

You will need an XP Installation CD to try to fix this.  If you do not have one, try to borrow one just to run this fix.

Configure your PC to boot from CD if it isn't already set up that way. You may need to enter the BIOS to configure the PC to boot from the CD.

Set the boot order to

floppy (if present)

CD/DVDROM

Hard disk

SAVE and EXIT

Start your PC with the XP Setup CD in the drive. When you see the "Press any key to boot from CD..." prompt, do so and let the CD-based boot process begin.

When the Recovery Console option is offered (Press R to start the Recovery Console), do so. You may be asked which Windows installation to enter, in which case type the number of the Windows installation you wish to work on (usually 1).

When prompted, enter the Administrator's password for that Windows installation. If you did not set a password just press ENTER

At the command prompt, type

chkdsk /r (there is a space before the /)

Enter

,

Answer 2

You need to look at your documentation or here to find out the key combination to enter the BIOS.

Start pressing these keys whenever bootup begins

When in the BIOS look for the page with the boot order  and set it to

Floppy  (if present)

CD/DVDROM

Hard disk

SAVE and EXIT

Reboot with the installation CD in the drive

Please note that you cannot do this repair with a Restore CD.  You need a full XP installation CD.

If it is indeed a Restore CD which you have, be careful.  If it runs it will wipe the drive and you will lose all your data/files

.

Answer 3

This is just the same as my problem I have the Windows restore cd, but it does not auto run when I try to reboot. Can you tell me how to enter in the bios and set my computer to boot from the cd? I imagine that you have to hit a funtion key while the second timer is running from the mode screen thatpops up before the BS of Death appears. Thanks!

Answer 4

You are very welcome.

Keep all your data backed up just as a precaution.

.

Answer 5

Hi Cybertek, thankyou for the swift reply, have done this and all seems to be working now. I'll do a system restore now that i can, just to be safe. Thanks again, very helpful!