Error 711: Cannot load the Remote Access Connection Manager Service.

Question

I am trying to connect using my existing VPN and I am getting the following error in Windows 7 Ultimate... 

Error 711: The operation could not finish because it could not start the Remote Access Connection Manager Service in time. Please try the operation again.

Called MS for first level support and tried restore point 4 days ago since it was working 3 days ago! It didn't help. 

Telephony service is running fine but when I try to start SSTP service I get "The Secure Socket Tunneling Protocol Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

I really do appreciate if some one have a fix for this.

Thanks

Jegan

Answer 1

Hi JeganMCPD,

This error message appears when a required service isn't started on your computer. You won't be able to connect to a network, and you might not be able to install network adapters.

This problem can occur if some or all of the following services aren't started:

·        Plug and Play

·        Remote Access Auto Connection Manager

·        Remote Access Connection Manager

·        Telephony

To fix this problem, follow these steps for each of the services listed above:

1.      Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.‍ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

2.      Double-click Services. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

3.      Right-click one of the services listed above, and then click Properties.

4.      Click the General tab, and then, next to Startup type, select Manual.

5.      Click Apply, and then click Start.

For further information, visit the below mentioned link:

http://windows.microsoft.com/en-US/windows7/Get-help-with-Error-711-message

You may also refer the steps provided by diablo_xix in the below mentioned link.

http://social.technet.microsoft.com/forums/en-US/itprovistaapps/thread/7c60879d-ff50-4a30-bd00-55d4ae18d266/

 Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en-%20US/answersfeedback/threads and let 

 us know what you think.

Answer 2

Hi Fouzan, I have tried the first option before and for Plug and Play I can not change it to Manual (all grayed out), so rest of them complains about the dependent issue. I have not seen any new approach other than the same old thing to try from MS team, can't believe that. This issue is hitting every other forums and same answer I see it every where and it never works!!!!

Hope this gets real attention from MS and fix asap.

Thanks

JeganMCPD

Answer 3

Found the fix, its related to Windows Event log not starting causing error 4201 and that leads this service not to start....

So follow the instructions...

Renaming or deleting the following folder seems to work for some users:

C:\Windows\System32\LogFiles\WMI\RtBackup

REF: Event log error 4201 - ERROR\_WMI\_INSTANCE\_NOT\_FOUND (a helluva great thread)

1. Used msconfig to switch to safe mode boot
2. Booted to safe mode
3. ran cmd.exe as an administrator
4. typed "cd C:\Windows\System32\LogFiles\WMI"
5. typed "rename RtBackup RtBackup2"
6. Used msconfig to switch to normal boot mode
7. Reboot and found event viewer working

That fixed the issue.

Here is the link as well...

http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/e2c218ad-8637-49ee-8023-50eae0e4ddcb

Answer 4

Dear JeganMCPD,

        I was also had the same problem but I got ride of it. 

First: Start Computer

Second: Go to C:\windows\system32\logfiles\WMI\RtBackup

Third: Delete all files in the RtBackup folder.

Forth: Now restart your computer

Now You can connect Your internet connection.

                                             Thank You.

Answer 5

Hi JeganMCPD,

Good to know that, you have resolved the issue by yourself. Your steps may help other users.

For any further assistance, please feel free to contact Microsoft Answers.

You have a good day.

 Thanks and regards

 Fouzan – Microsoft support

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en- US/answersfeedback/threads/ and let us  know what you think.