Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding

Question

I recently replaced my laptop and have been having problems with the wireless connection at the local library.  Up until last week the wireless was able to connect and only occasionally have the problem with the dns server.  Usually running the diagnose option would eventually resolve the problem with the wireless card being reset.  The past week though it never seems to reset at all and even when I do connect its really slow.  Anyways here the diagnoses details.

Windows Network Diagnostics Publisher details 

Issues found 

Your computer appears to be correctly configured, but the device or resource (DNS server) is not respondingYour computer appears to be correctly configured, but the device or resource (DNS server) is not responding Detected  

Contact your network administrator or Internet service provider (ISP) Completed 

Issues found Detection details 

6 Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding Detected  

Contact your network administrator or Internet service provider (ISP) Completed 

Windows can't communicate with the device or resource (DNS server). The computer or service you are trying to reach might be temporarily unavailable. 

Detection details  

Diagnostics Information (Network Adapter) 

Details about network adapter diagnosis: 

Network adapter Wireless Network Connection driver information:

   Description . . . . . . . . . . : Intel(R) WiFi Link 5300 AGN

   Manufacturer  . . . . . . . . . : Intel Corporation

   Provider  . . . . . . . . . . . : Microsoft

   Version   . . . . . . . . . . . : 12.4.1.4

   Inf File Name . . . . . . . . . : C:\Windows\INF\netw5v64.inf

   Inf File Date . . . . . . . . . : July-13-09  8:37:28 PM

   Section Name  . . . . . . . . . : Install_MPCIEX_Lenovo_5300_AGN_3x3_HMC_VISTA64_MOW2

   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_4236&subsys_11118086

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity) 

Details about wireless connectivity diagnosis: 

Information for connection being diagnosed

 Interface GUID: 81f46716-30b7-4129-8418-8a240c7cd1bd

 Interface name: Intel(R) WiFi Link 5300 AGN

 Interface type: Native WiFi

Connection incident diagnosed

 Auto Configuration ID: 1

 Connection ID: 1

Connection status summary

 Connection started at: 2010-04-13 10:01:04-671

 Profile match: Success

 Pre-Association: Success

 Association: Success

 Security and Authentication: Success

List of visible access point(s): 1 item(s) total, 1 item(s) displayed

        BSSID BSS Type PHY Signal(dB) Chnl/freq    SSID

---

00-26-5A-0D-D1-A8 Infra <unknown> -41 12 WSPL

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 1 item(s) total, 1 item(s) displayed

  BSS Type PHY Security Signal(RSSI) Compatible SSID

  ------------------------------------------------------------------------------

  Infra <unknown> No 99 Yes WSPL

  List of preferred networks: 1 item(s)

   Profile: WSPL

    SSID: WSPL

    SSID length: 4

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

 Information for Connection ID 1

 Connection started at: 2010-04-13 10:01:04-671

  Auto Configuration ID: 1

  Profile: WSPL

  SSID: WSPL

  SSID length: 4

  Connection mode: Infra

  Security: No

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Success

    Last AP:  00-26-5a-0d-d1-a8

  Security and Authentication

   Configured security type: Open

   Configured encryption type: None

   802.1X protocol: No

   Key exchange initiated: Yes

    Unicast key received: No

    Multicast key received: No

   Number of security packets received: 0

   Number of security packets sent: 0

   Security attempt status: Success

 Connectivity

   Packet statistics

    Ndis Rx: 182716

    Ndis Tx: 201154

    Unicast decrypt success: 0

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 5721

    Rx failure: 0

    Tx success: 5634

    Tx failure: 0

    Tx retry: 1

    Tx multiple retry: 0

    Tx max lifetime exceeded: 0

    Tx ACK failure: 1

   Roaming history: 0 item(s)

Diagnostics Information (Wireless Connectivity) 

Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration

 Initialize status: Success

Information for connection being diagnosed

 Interface GUID: 81f46716-30b7-4129-8418-8a240c7cd1bd

 Interface name: Intel(R) WiFi Link 5300 AGN

 Interface type: Native WiFi

Result of diagnosis: There may be problem

Diagnostics Information (Wireless Network Adapter) 

Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM

 Initialize status: Success

Information for connection being diagnosed

 Interface GUID: 81f46716-30b7-4129-8418-8a240c7cd1bd

 Interface name: Intel(R) WiFi Link 5300 AGN

 Interface type: Native WiFi

 Profile: WSPL

 SSID: WSPL

 SSID length: 4

 Connection mode: Infra

 Security: No

 Connect even if network is not broadcasting: Yes

Result of diagnosis: There may be problem

If anybody can offer any solutions it would be greatly appreciated.

Answer 1

Hey Skulker17,

Follow these methods to troubleshoot the issue.

Step 1: Check the following services.

---

All of these services should be started, and their startup typeshould be automatic.

To check:

1.     Go to start and type services.msc

2.     Select services from the search list.  

o    Computer Browser

o    DHCP Client

o    DNS Client

o    Network Connections

o    Network Location Awareness

o    Remote Procedure Call (RPC)

o    Server

o    TCP/IP Netbios helper

o    Workstation

 Step 2: Reset TCP/IP

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TCP/IP can sometimes become damaged or corrupted. If you cannot connect to the Internet and you have tried the above method to resolve the problem, TCP/IP might be causing it.

There’s a fix it available to reset TCP/IP automatically.

---

How to reset Internet Protocol (TCP/IP)

**http://support.microsoft.com/kb/299357**

Step 3: Flush your computer's DNS cache.

---

1.    Go to start and type cmd.

2.    Right-click on cmd from the programs list and select “Run as administrator”.

3**.** Type ipconfig /flushdns.

A message will appear saying that your DNS cache is cleared. Start Second Life. It should run fine this time.

4.****Type ipconfig /registerdns

This command refreshes all DHCP address leases and registers all related DNS names configured and used by the client computer.

---

Step 4: Update your Network Adapter driver.

Select one of the available options from the link  below and install the correct driver for your operating system.

---

Intel® WiFi Link 5300 and Intel® WiFi Link 5100 products

http://www.intel.com/support/wireless/wlan/5300\_5100/index.htm

---

---

See if it’s of any help.

For additional information on Networking issues, see this help article.

Why can’t I connect to a network?

**http://windows.microsoft.com/en-US/windows7/Why-can-t-I-connect-to-a-network**

---

Regards,

Shinmila H - Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

I had similar problem, I pressed the "reset" button of my wireless router (and also switching off its power for 15 seconds and then turned it on again) ----- wow, suddenly, everything was alright back to normal !!!!!!!!! May be some corrupted cashe in the wireless route causing the problem. I hope this might work for some, best of luck :)

Woah! You don't want to "RESET" the router. I think you mean switch off the power.

Resetting the router will lose all connection settings and that's another problem altogether.

Answer 3

Sometimes third party firewall cause the problem. Just temporarily disable or uninstall any 3rd party firewall and antivirus. Then check out thoroughly again. I have uninstalled the eset antivirus & firewall. And the problem is gone.  You can try it

Answer 4

I have now spent about 40 hours trying to restore my Internet connection, but to no avail. I have gone through laundry lists of fixes including the one above and finally re-installed windows (7) thinking surely that would correct the problem, but not so. In trying to install the above driver, I am not even sure if that worked. At first I saw a message briefly saying my network adapter could not be found, and then I tried again, and I got no confirmation that the driver got installed.

My question is, since I am able to access the Internet using my girlfriend's laptop via the same router, that (common router for all apartments on my floor) can't be the problem, right? Or could it?

I am at my wit's end and am seriously wondering if I have to retire this less than 2-year-old and otherwise mint condition $850 Sony Vaio already??? I am desperate!

Answer 5

I had similar problem, I pressed the "reset" button of my wireless router (and also switching off its power for 15 seconds and then turned it on again) ----- wow, suddenly, everything was alright back to normal !!!!!!!!! May be some corrupted cashe in the wireless route causing the problem. I hope this might work for some, best of luck :)