Blue screen STOP: 0x00000124 (0x0000000000000000, 0xFFFFFA8007FEE028, 0X00000000BE200000, 0x000000000005110A)

Question

original title: Windows 7 BSOD

I just received a BSOD during gaming from my custom build PC after a full month of usage and this is the error code i got:

STOP: 0x00000124 (0x0000000000000000, 0xFFFFFA8007FEE028, 0X00000000BE200000, 0x000000000005110A)

I'm unable to retrieve the crash dump file and would like some assistance from the Microsoft engineers.

Here is also my PC specifications:

Intel Core i5 2500K 3.33GHzNoctua NH-D14 CPU CoolerASRock P67 Extreme4G.SKILL Ripjaw-X 8GB DDR3-1600MHzMSI GTX560-Ti Twin Frozr II OCWD Caviar Black 1 TB SATA3Silverstone Raven RV-02-ESeasonic X850W PSU

Answer 1

Hi,

Are you using an SSD or RAID setup? If so please describe.

Could be heat related - try using a small fan to blow into the air intakes to see if that helps.

Does it just act like it loses power or does it shutdown in a normal manner?

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -

actually remove and replace - do not just snug. Remove the dust bunnies and clean the

vents. Check that the fans work (before and after opening the case). If a laptop about all

you can do is reseat the memory and clean the vents (still can try adding a small fan as a

test).

This sounds like hardware so if the above does not help then you probably need the help of a

real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the System

Maker's Support.

===========================================================

Check this thread for information on using BlueScreenView, MyEventViewer, and other methods

to troubleshoot BlueScreens - top 3 replies (+1 other).

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the SkyDrive or other file

sharing sites.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

---

This is usually heat related, defective hardware, memory or even processor though it is "possible"

that it is driver related (rare). Remove ALL power and reseat all cards, memory and cables (on

both ends) - actually remove and replace - do not just snug. Make sure the system has adequate

ventilation - add a small fan blowing into intakes. Carefully inspect the motherboard and other

cards for damage. Pay attention to the fatal hardware error implication.You may need a real

computer shop (not leeks and peeks at a BestBuy or other BigBox stores) or the System maker's

Support.

There have been a few instances where Norton/Symantec and other antivirus/security programs

have caused this error.

BCCode: 124   0x00000124The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates

that a fatal hardware error has occurred. This bug check uses the error data that is provided by the

Windows Hardware Error Architecture (WHEA).

0x00000124 <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-\*1289.html

=========================================

Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

---

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

---

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is

preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

---

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

---

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.

Answer 2

That stop error can mean there's a hardware or CPU fault

Answer 3

Hi,

Check the settings in :

Control Panel - System - on left side Advanced System Settings - Advanced tab -

Startup and Recovery - Settings - System Failure - check the box to Write an Event to System Log

uncheck Auto Restart 

make sure the Write Debugging is set to small minidump

and the default folder should look like %SystemRoot%\Minidump.

How to configure Windows to create MiniDump files on BSOD

http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

===================================================

We don't know at this point if the hard drive is involved though it could be. Check with

WD Support as there may be a known issue.

You probably need the help of a real computer shop (one that does in house service

and not leeks and peeks at a Best Buy or other Big Box Stores) or MSI's Support.

Hope this helps.

Answer 4

Hi i did run the memory diagnostics tool and did error check for my HDD and found no problem. I did not use a SSD and i'm only using a single Western Digital Caviar Black 1TB SATA3 HDD. May i know is it really either the storage or the storage controller that cause the problem or is it my processor?

EDIT: I could not find any files inside the minidump folder which is really weird.

EDIT2: I found the event log during my PC crashed and this is the info:

The previous system shutdown at 1:25:16 PM on ‎5/‎7/‎2011 was unexpected.

Event Data:

0000   DB 07 05 00 06 00 07 00 0D 00 19 00 10 00 33 00    ..............3.

0010   DB 07 05 00 06 00 07 00 05 00 19 00 10 00 33 00    ..............3.

0020   60 09 00 00 3C 00 00 00 01 00 00 00 60 09 00 00    ...<..........

0030   00 00 00 00 B0 04 00 00 01 00 00 00 00 00 00 00    ................

Answer 5

Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above is

preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually

be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)

and then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.