ikernel.exe error

Question

Tried to uninstall and got the "The Install Engine (ikernel.exe) could not be launched". Help!!!  Don't know how to fix.

Answer 1

Are you using Programs and Features to remove this program, or do you have an Uninstall.exe (or shortcut) that you are clicking on?  If the latter, try right-clicking on it and selecting the "Run As Administrator" option, do this even if you are an Admin user.

Answer 2

Hi Redd1955,

1. Which program are you trying to uninstall or install?

You may try the following steps and check if it helps:

Method 1

Delete the files that are in Temporary folder.

For more information refer the following link for Deleting files using Disk Cleanup:

http://windows.microsoft.com/en-US/windows7/Delete-files-using-Disk-Cleanup

Method 2:

In most cases, the installation can be completed by deleting the folder in the following location:

C:\Program Files\Common Files\InstallShield\Engine

I would suggest you to check the compatibility of the program you trying to install  or uninstall with Windows 7.

Refer the link:

http://www.microsoft.com/windows/compatibility/windows-7/en-us/

Hope this information is helpful.

Praseetha K

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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