Check the driver for the printer and make sure it is compatable with Win7 and go to mfg's web site and get the win7 software. Your install disk is installing a win driver that is having to run in compatable mode.
Documents stuck in print queue with "Error - Printing"
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Anonymous
This is a new laptop, Windows 7 Home Premium 64 bit, and I have installed drivers for my HP Laserjet CP1215, completely by-the-book and also exhausted HPs support. This printer is supposedly fully supported by W7 64 bit.
Whenever I try and print a document, from WordPad, Adobe Reader, Word, whatever, it just appears in the print queue with the Status as "Error - Printing".
If I run the HP diagnostics utility, it can print test pages, no problem. So the USB connection and actual printer are fine. They also work fine with other PCs.
I've checked the print spooler is up and running in "Services". If I stop and then re-start the print spooler, the document prints!Any help greatly appreciated, I'm running out of options here!
Windows for home | Previous Windows versions | Devices and drivers
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Anonymous
2011-02-24T20:48:40+00:00 -
Anonymous
2011-02-24T21:18:51+00:00 Hi Palcouk,
tried with msconfig, everything under Startup disabled. Problem is still there.
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Anonymous
2011-02-24T23:04:37+00:00 Hi Palcouk,
tried with msconfig, everything under Startup disabled. Problem is still there.
Did you see Dena B's post on the 22nd?
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Anonymous
2011-02-25T18:43:56+00:00 Yes - answered it too ;-)
"Dena: no, I am in fact generally logged in as an administrator, but neither my, nor another Administrator account can print unless the application is started with "Run as administrator"."
In reply to xowhiplock, I've been through the whole thing with HPs (very helpful, its under guarantee) support - the printer is definitely supported and I definitely have the right drivers.
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Anonymous
2011-02-25T19:41:08+00:00 Yes - answered it too ;-)
"Dena: no, I am in fact generally logged in as an administrator, but neither my, nor another Administrator account can print unless the application is started with "Run as administrator"."
In reply to xowhiplock, I've been through the whole thing with HPs (very helpful, its under guarantee) support - the printer is definitely supported and I definitely have the right drivers.
I wonder if, as its a new Laptop, if you restore to factory supplied condition, then on reboot ensure winupdate is set for important updates only, not recommended updates. Then install the printer as per makers spec, the try printing from Wordpad / notepad, all before installing anything else.