Documents stuck in print queue with "Error - Printing"

Question

This is a new laptop, Windows 7 Home Premium 64 bit, and I have installed drivers for my HP Laserjet CP1215, completely by-the-book and also exhausted HPs support. This printer is supposedly fully supported by W7 64 bit.

Whenever I try and print a document, from WordPad, Adobe Reader, Word, whatever, it just appears in the print queue with the Status as "Error - Printing".

If I run the HP diagnostics utility, it can print test pages, no problem. So the USB connection and actual printer are fine. They also work fine with other PCs.

I've checked the print spooler is up and running in "Services". If I stop and then re-start the print spooler, the document prints!Any help greatly appreciated, I'm running out of options here!

Answer 1

Problem solved: turned out to be an ASUS USB driver issue.

Installed the latest "Fresco USB 3.0 driver" and it now works fine :)

http://forum.notebookreview.com/asus-gaming-notebook-forum/549775-just-got-my-g73jw-any-printing-errors-5.html#post7162030

ASUS G73 printing problem solved!

Answer 2

Thanks Sandeep! It worked for me.

Answer 3

Hello Every One, I am currently experiencing this issue to a particular windows 7 pro that i just formatted and re-installed when the user of this laptop sends print job to the printer it doesn't print and is showing error until I uninstall and re install before I can print PLS I NEED A FIX FOR THIS IF THERE IS ANY.

Answer 4

Hi parrotx34,

I tried all the steps but the document in queue is not printing.  The status column is blank.

I tried unplugging and replugging the printer,  restarting both the printer and the computer with the same result.

I don't know what to try next.

******@yahoo.com

Answer 5

RichardGuffanti --

You're replying to a 4-year-old post AND you haven't given any details of your own system (version of Windows, make and model of printer, how printer is connected to computer, etc.)

Please see

How to begin your own, new thread about your computer & your problem

How to ask a question

Or for a general solution to many printer problems:

For Windows 7:  https://support.microsoft.com/en-us/kb/2793718  (Hint:  use "Light" mode first; "Full" mode will require you to reinstall all of your printers)

For Windows XP & Vista:  Fixit 9662904 (same hint applies)