Error Code: 0xC8000247 (Can't install updates)

Question

Hello all,

My system is Win 7 64bit. The last updates i received before everything stopped working was KB978601 AND kb979309.

Whilst trying to install NET Framework 4.0 it failed with error 0xc8000247. (The failing log entry reads "Exe (C:\c37f8aa0f44d24a8ae1da251\Windows6.1-KB958488-v6001-x64.msu) failed with 0xc8000247 - (null).") I have tried the standalone version which does not install and gives same error.

Windows Update does not work, it reports the service is not running. I have checked the Services utility and both update and installer are running.

I have disabled my antivirus and spyware (AVG) and Defender. I did have Norton Antivirus when i got the pc a few months ago but this is completely removed.

I ran the system resource checker and the report stated - 'Windows Resource Protection found corrupt files but cannot fix'. The files are in the CBS log but access is denied to this, so ive no idea which files it is referring to (but worrying all the same.)

I have trawled around the forums for weeks now and nothing seems to resolve things and the problem keeps getting bigger! I understand there is a Service Pack for Win 7 but i have no way of installing it???

Please, please help!

Answer 1

I too kept getting the same error code 0xc8000247, although on Windows Vista 32 bit.

Any microsoft download, did not work. Defender updates, Windows updates, Internet Explorer, Windows

Media Player and more.

These problems all seem to coincide with the time I upgraded my hard drive from a 160gb to a 500gb.

I used Acronis True Image to clone my original HDD and I appeared to have no issues. However after a while I notice I hadn't got any updates for defender. When investigating, I noticed the automatic updates I'd set up weren't working either.

After weeks and weeks of trawling forum after forum, trying different downloads, registry fixes, and loads of other stuff I eventually came across this

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&lc=en&cc=uk&destPage=document&dlc=en&product=

It updates the Intel Rapid Storage Technology Driver (IRRT).

It does specify in the link that it is Western Digital drives, so not sure if this is the link for you, but I am sure that the

Intel Driver is the cause of your problem.

Hope it helps.

Answer 2

After formatting the HDD & doing the clean install and before doing ANYTHING else onlineor using/inserting a flash drive or connecting to any other computer or a local networkor reinstalling other programs or restoring your backed-up data to the computer, did you:

1. Uninstall the reinstalled Norton AntiVirus free-trialware, and then...
2. Run the Norton Removal Tool & reboot, BEFORE you...

<edit>

3. Installed Microsoft Security Essentials or another anti-virus application of your choosing, and only then...

</edit>

4. Ran the manual check for Windows Updates?

Answer 3

Excellent!

Your reference to "a few goes at a clean install" suggests that you did one or more additional clean installs between 10:30 UTC, 18 March & 11:15 UTC, 19 March and finally succeeded after installing MSE BEFORE running a manual check for updates per my previous replies to this thread, is that correct?

Bonus question: Did you install .NET Framework 4 (Client Profile/KB982670?) because you needed it or simply because Windows Update offered it?

Answer 4

Hi L.Verlaine,

Follow the methods listed below:

Method 1:

Follow the steps listed in the article mentioned below to open the CBS log file:

How do I open a file if I get an access denied message?

Refer the following article for further instructions on fixing the files that could not be fixed by the System File Checker tool:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

Method 2:

Perform repair installation of Windows 7 to fix the issue.

a. Log in to an administrator account on your computer.

b. Disable antivirus software, other security program and any third-party firewall.

Note Ensure to enable the antivirus software, security program and firewall after successful installation.

c. Insert the Windows 7 installation DVD onto the DVD drive.

d. While still in Windows 7, click on the “Run setup.exe” option in the AutoPlay window.

e. When the User Account Control (UAC) message is displayed, click "Yes".

f. Click the "Install Now" button to start the installation.

g. Click the "Go online" to get the latest updates.

h. Check the "I accept the license terms" box and click "Next".

i. Click the "Upgrade" option.

Note During the installation process, your screen may flash and computer will restart a few times.

Follow the on-screen instructions and proceed with the installation.

After booting to the desktop, perform Disk cleanup to delete unwanted files.

Note You may have to activate your copy of Windows.

Also see Installing and reinstalling Windows 7

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Warning

Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Answer 5

The last updates i received before everything stopped working was KB978601 AND kb979309 [MS10-019; 13 April 2010]

I have disabled my antivirus and spyware (AVG) and Defender. I did have Norton Antivirus when i got the pc a few months ago but this is completely removed.

1. Had your Norton subscription (or free-trial period) already expired by the time you replaced it with AVG?
2. Did you (a) uninstall the Norton application AND THEN (b) download run the Norton Removal Tool & reboot (c) BEFORE you installed AVG?

Note: If AVG were installed & working properly, Defender should already be disabled. See
[http://www.avg.com/us-en/faq.pnuid-1285111741#num-3596](http://www.avg.com/us-en/faq.pnuid-1285111741#num-3596) (FAQ #3596)