Programs close-faulting module NTDLL.DLL

Question

Faulting Module NTDLL.DLL

A couple of days ago programs started closing with no error. When I look up the report in Event Viewer I see that the faulting module is ntdll.dll This is really getting annoying since it is hampering my ability to do my job. This affects programs such as Chrome, FireFox, Apache, and Spyware Doctor.

Answer 1

Fault with ntdll.dll must have been the nvidia driver update. Reinstalled windows updated but left off the nvidia display update and all is well pity I couldn't roll back but hey alls well that ends well. Many thanks to all for the help.

Answer 2

Do you get this problem if you test from Safe Mode?

Advanced startup options (including safe mode)

http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

If the problem is not reproducible in Safe Mode see if you can follow the next article and isolate the cause.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/default.aspx/kb/929135

You could also test for the problem when logged on as another user (which you may need to create for testing purposes).

Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking.  Try it first by not checking either box (this will run it in a Read-only mode) to see if it flags any hard drive or file problems.  If it does, restart  it by ticking both boxes, and rerun it to allow it to attempt to fix any found problems.

A check for malware might be worthwhile too.

I see lots of recommendations here for programs like -

Malwarebytes' Anti-Malware

http://www.malwarebytes.org/mbam.php

SuperAntispyware

http://superantispyware.com/

Answer 3

Hello lolraccoon,

See if you can re-register the NTDLL.dll.

To register a dll or ocx file :

Click Start >Type in Search Bar:

*regsvr32 <path & filename of dll or ocx>*Click Enter.

**To un-register a dll or ocx file :**Click Start > Run >Type

regsvr32 <path & filename of dll or ocx> /uClick Enter.

Then, I would first see if uninstalling Avery Design Pro 5 would resolve the issue with the NTDLL.dll.

You might also try a System Restore point to before you installed Avery Design Pro 5.

To choose a System Restore point,

·         From the Desktop click the Pearl (start) button

·         In the Search Field type “System Restore” and hit enter

·         Once System Restore is open, select the option “choose a different restore point” and hit next

Once on the next screen, pick a restore point to go back to when it last worked for you. Once you select the restore point, click next, then select finish, this will start the restore process.

Hope this helps.

Thanks,

---

Marilyn

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

Answer 4

1. Yes
2. I remember it starting to happen after I had to install Avery Design Pro 5 for a business project

I have also already run SFC and it says no files are corrupted.

Answer 5

Hello lolraccoon,

1.     Do all the crashing applications have faulty module as NTDLL.dll?

2.     Do you remember making any changes to the computer (software or hardware) before having this issue?

I suggest that you run System File Checker tool on your computer as it appears that the file could be corrupted. You can refer the below link that will give you information on ‘How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7’:

http://support.microsoft.com/kb/929833

Thanks,

Irfan H, Microsoft Answers Support Engineer. Visit ourMicrosoft Answers Feedback Forum and let us know what you think.