Computer recognizes my printer but not the scanning function it also performs

Anonymous
2012-04-22T21:36:01+00:00

My lenovo tower  computer is picking up my wireless HP  printer but is not allowing me to scan from that printer to enter things into my computer

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-04-22T23:00:17+00:00

    What is model number for the scanner?

    Have you tried using a program to scan items?

    Did you check to make sure the printer is not in offline mode?

    Click Start > Devices and Printers

    Right click the Printer and make sure the status of the printer is saying 'Use printer offline'

    To scan documents with Windows Fax and Scan

    Before you begin, make sure your scanner is properly installed and turned on.

    1. Click the Start button , click All Programs, and then click Windows Fax and Scan.
    2. Click Scan at the bottom of the left pane.
    3. On the toolbar, click New Scan.
    4. In the New Scan dialog box, click the Profile list, and then choose Documents. The default settings for scanning a document, which you can use or change, are automatically displayed.
    5. To see how your document will appear when scanned, click Preview.
    6. Click Scan.

    Notes

    • You can crop a document before scanning it by clicking Preview in the New Scan dialog box. In the preview area, drag the handles of the cropping tool to resize.
      • Some scanners can save individual pages in a scanned document as separate files. If your scanner has that capability, you can select the Preview or scan images as separate files check box. If not, this option will be unavailable.
      • To change the default file name for a scanned document or photo, right-click the file name in the Scan view, and then click Rename.
      • To organize your scanned documents or images, right-click the Scan folder in the left pane, and then click New Folder. To move a scanned image or document to a folder, right-click the document, click Move to Folder, and then select the destination.
      • Scanned documents are stored in the Documents folder under Scanned Documents. If you create a new folder in Scanned Documents, it won't appear in the Scan view until you close and reopen Windows Fax and Scan, or collapse and then expand the list of folders.
      • You can automatically forward scanned documents to an e‑mail address or a network folder. To choose a forwarding option, click Tools, and then click Scan Routing. Select your preferred option, enter the details, and then click Save.

    To scan pictures with Windows Fax and Scan

    Before you begin, make sure your scanner is properly installed and turned on.

    1. Click the Start button , click All Programs, and then click Windows Fax and Scan.
    2. Click Scan in the bottom of the left pane.
    3. On the toolbar, click New Scan.
    4. In the New Scan dialog box, click the Profile list, and then click Photo. The default settings for scanning a photo, which you can use or change, are automatically displayed.
    5. To see how the photo will appear when scanned, click Preview. If needed, change your scan settings, and then preview the image again.
    6. Click Scan.

    Notes

    • You can crop an image before scanning it by clicking Preview in the New Scan dialog box. In the preview area, drag the handles of the cropping tool to resize.
      • Some scanners can save individual pictures placed on the scanner bed as separate files. If your scanner has that capability, you can select the Preview or scan images as separate files check box. If not, this option will be unavailable.
      • To change the default file name for a scanned document or photo, right-click the file name in the Scan view, and then click Rename.
      • To organize your scanned documents or images, right-click the Scan folder in the left pane, and then click New Folder. To move a scanned image or document to a folder, right-click the document, click Move to Folder, and then select the destination.
      • Scanned documents are stored in the Documents folder under Scanned Documents. If you create a new folder in the Scanned Documents folder, it won't appear in the Scan view until you close and reopen Windows Fax and Scan, or collapse and then expand the list of folders.
      • You can automatically forward scanned documents to an e‑mail address or a network folder. To choose a forwarding option, click the Tools menu, and then click Scan Routing. Select your preferred option, enter the details, and then click Save.
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26 additional answers

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  1. LemP 74,810 Reputation points Volunteer Moderator
    2017-11-08T23:07:40+00:00
    1 person found this answer helpful.
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  2. Anonymous
    2017-12-07T02:15:11+00:00

    since your windows 10 update my scanner (canon pixma mp240) will scan the document. I select document then go to send attach to email. Iclick that and a box comes up with Microsoft outlook where the document is saved and the type of document and size. I then go ok and normally my address book will appear and I select the receipient. It noes says cannot send email check you mail settings.

    1 person found this answer helpful.
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  3. Anonymous
    2017-12-28T03:37:43+00:00

    My printer prints but will not scan and send to computer

    2 people found this answer helpful.
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  4. Anonymous
    2017-12-29T15:39:03+00:00

    I am trying to scan documents to my cumputer  but it not happening

    1 person found this answer helpful.
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