Windows 7 Blue Screen Error 0xF4: wfplwf.sys and ntoskrnl.exe issues :<

Question

Okay so I've always had this problem before and I ended up fixing it like really quickly, but now I have it again and now it's really hard for me to fix because I have no idea where the root of the problem lies.

Does anyone mind helping me with this?

(by the way how can I upload my Minidump file? It's zipped up, but I don't know where to attach it.

Answer 1

Hi,

Results verified by WinDBG, DumpCHK, BlueScreenView.

The Bug_Check was 74 CAUSE ntkrnlmp.exe which is a Windows component which

means something else drove it into Fault.

BugCheck 74, {2, fffff88002bfd9e0, 2, ffffffffc000014c}

Probably caused by : ntkrnlmp.exe ( nt!CmpLoadHiveThread+23a )

IMAGE_NAME:  ntkrnlmp.exe

FAILURE_BUCKET_ID:  X64_0x74_nt!CmpLoadHiveThread+23a

BUCKET_ID:  X64_0x74_nt!CmpLoadHiveThread+23a

1. Check blossomz's reply in this thread ( I suspect those with this issue have been

trying to do some unusual over-clocking.)

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-0x00000074-startup-blue-screen/e9e412ae-013c-4fb7-93a4-e369dd1718dc

2. Test the memory very thoroughly. Keep in mind that memory tests do not detect all errors

such as the tiny speed differences between modules that appear to be identical. So it may

be necessary to swap the modules in and out in different combinations and patterns. See

the memory testing methods in the next message.

3. Check with the System Maker's Support (Motherboard Maker for custom systems), their

on-line documentation and drivers, diagnostics, and ask in their forums about any known

issues.

4. Use the other methods in the troubleshooters previously posted and those below.

==================================================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

See this thread for information on using BlueScreenView, MyEventViewer, and other methods to

troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990------------------------------------------------------

BCCode: 74   0x00000074

Cause

The BAD_SYSTEM_CONFIG_INFO bug check occurs if the SYSTEM hive is corrupt. However, this corruption is unlikely, because the boot loader, known as NT Loader (NTLDR) in versions of Windows prior to Vista, checks a hive for corruption when it loads the hive.

This bug check can also occur if some critical registry keys and values are missing. Thee keys and values might be missing if a user manually edited the registry.

Resolution

Try restarting the computer by selecting "last known good configuration" in the boot options.

If the restart does not fix the problem, the registry damage is too extensive. You must reinstall the OS or use the Emergency Repair Disk (ERD) that you previously created by using the Windows Backup tool.

BCCode: 74   0x00000074  <-- read thishttp://www.faultwire.com/solutions-fatal_error/BAD-SYSTEM-CONFIG-INFO-0x00000074-*1131.html?order=date

---

Methods to try:

Last Known Good Configuration :

Repeatedly tap F8 as you boot and select "Last Known Good Configuration".

Using Last Known Good Configuration

http://windows.microsoft.com/en-us/windows7/Using-Last-Known-Good-Configuration

---

System Restore "might help"

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

============================

You can try some of these in Safe Mode - repeatedly tap F8 as you boot.

If you do not have a Windows 7 disk you can borrow a friends as they are not copy

protected. Your System maker will also sell the physical DVD cheap since you already

own Windows. Also you can make a repair disk on another computer.

Try Startup Repair - (If at ANY point you gain some but not full access to Windows come

back and try Startup Repair again.)

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

What are the system recovery options in Windows 7?

http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7

Try StartUp Repair from Recovery Options or Windows 7 disk.

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

Also from the COMMAND PROMPT of Recovery Console (if possible) or a Windows 7 disk

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

Retry Startup Repair after Chkdsk.

If needed after those you can try System Restore from Safe Mode or the Recovery or Windows 7

disk.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

---

**If you need to make repair disks - these help repair Windows not re-install.**Often a Repair Disk will help when the Recovery Disk does not.

Download Windows 7 System Recovery Discs - now charging $9.75 for the ISO

images to make the disks.

http://neosmart.net/blog/2009/windows-7-system-repair-discs/

How to Create a Windows 7 System Repair Disc - Free

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

======================================

If needed :

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

What are the system recovery options in Windows 7?

http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7

How to Do a Repair Install to Fix Windows 7

http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

---

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Answer 2

Hi,

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

For the Vista/Windows 7 Memory Diagnostic Tool

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Answer 3

Here's the link for my Minidump file:

http://www.mediafire.com/?oozyy4u3olekzsg

Now, most of the time my other BSoDs haven't been hardware issues and more of corrupted file issues. But so far, I have no idea what's causing the issue.

Answer 4

Hi,

**References to Vista also apply to Windows 7.**Memory testing methods are in the section following these driver update methods.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your

system. For each driver in the list, additional useful information is displayed: load address

of the driver, description, version, product name, company that created the driver, and

more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most

current. Control Panel - Device Manager - Display Adapter - write down the make and

complete model of your video adapter - double click - Driver's tab - write down the

version info. Now click UPdate Driver (this may not do anything as MS is far behind

certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver

stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if

3rd party with their own software and drivers and any other major device drivers

you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then

Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest

versions. (Look for BIOS, Chipset and software updates at System Maker's site while

there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT

after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing

actually shows up. This is because some drivers rollback before the latest is installed

(sound drivers particularly do this) so install a driver - reboot - check to be sure it is

installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -

check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in

Windows Updates, this leaves Windows Updates ON however it will not install drivers

which will usually be older and cause issues. If Updates suggests a new driver then

HIDE it (Right Click on it) and then go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

=======================================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method

www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Answer 5

Hi,

Check this KB article :

You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when

you try to resume a computer that has a large SATA hard disk.

http://support.microsoft.com/kb/977178

---

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the SkyDrive or other file

sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files.

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 

================================================================

BCCode: F4    0x000000F4

Check and reseat all cards, memory and cables (on both ends when possible) actually remove and

replace - do not just snug. On a laptop about all you can do is reseat the memory and possibly check

the contacts/connection to the hard drive. Memory could be the problem so if you have more than 1

stick swap them in and out to see if the problem follows one stick or try new memory. Antivirus/anti-

spyware/security programs have been known to cause or have a role in this issue.

Most general fix is updating drivers, BIOS, and low level chipset drivers and other control software.

Also check cabling to hard disk.BCCode: F4    0x000000F4  <-- read this link

http://www.faultwire.com/solutions-fatal\_error/A-process-or-thread-crucial-to-system-operation-has-0x000000F4-\*1241.html

==================================================================

Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

http://www.winvistatips.com/disable-automatic-restart-t84.html

---

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

---

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

---

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

How to Install a Device Driver in Vista Device Manager (also Windows 7) 

http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html 

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/ 

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

---

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

---

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7

http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.