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mhopson-9300 avatar image
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mhopson-9300 asked JadeLiang-MSFT commented

Microsoft Outlook (on line) will not save email signature

Using Windows 10. I can create an email signature for outlook.com using chrome or edge... but when computer restarts, it is blank. I have tried this many times, troubleshooting common issues. It will remain when logging off and back on to outlook, or closing browser, but resets to blank (on compose or reply)

I am using many computers at home and at work, so on-line access to email is essential, and I want to be able to keep a consistent signature. Thank you.

office-outlook-itpro
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learn2skills avatar image
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learn2skills answered

@mhopson-9300

Please check if it could help at your side:
1. Create and add an email signature in Outlook on the web
2. Email signature will not save in Outlook
3. Outlook Email Signature not saving


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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @mhopson-9300,
Welcome to our forum.

Based on myt test, I could create and sync the siganture normally on my outlook. com account. So if it's possible, it's suggested to log in other accounts on your browser to test if you could save the signature normally, if the issue only occurred on your account, it's recommended to contact outlook. com support directly via click the "?" sign on the upper right part of your Outlook .com page, then click Help.

Also, please kindly understand here we mainly focus on general issue about Outlook desktop client, considering your issue may be related to outlook. com account instead of Outlook client, if you still need further assistance about it, it's suggested to post your issue in this dedicated outlook.com forum

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding and hope your question will be resolved soon.


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Hi @mhopson-9300,
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Thanks for your understanding.

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