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Remove Properties function fails on removing location info on photos from Windows Phone
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 33%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
btbt
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On photos taken with smartphones running Windows Phone 7.5, the "remove properties and personal information" feature fails on removing GPS coordinates from the pictures.
After importing the picture to my computer, I right-click the picture in Windows Explorer and go in Properties>Details tab.
I click "remove personal information"
I get an error saying it was unable to remove the property. It fails on all three GPS properties: Latitude, Longitude and Altitude.
Any idea why?
Windows for home | Previous Windows versions | Files, folders, and storage
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2012-06-19T20:42:54+00:00 If you click Start > type Explorer and select Windows Explorer > Right-click and select "run as administrator" can you make changes then?
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btbt 11,776 Reputation points Volunteer Moderator
2012-06-21T23:15:17+00:00 Nope, I get errors on the GPS properties again. "An error occurred when writing the property 'Altitude/longitude/latitude' to the file"
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Anonymous
2012-07-06T07:38:17+00:00 I'm having same issue with photos taken on iPhone: I'm guess it is any camera that includes GPS information. Windows seems unable to deal with removing the GPS attributes...which is probably the most important part..
An error occurred when writing the property "Altitude" to the file '<filename.ext>'. Try Again / Cancel