Cannot Connect To Windows 8 Store, WWAHost.exe Failing?

Question

Hello All,

For some reason I cannot connect to the Windows 8 store. When I start the app I get the familiar green background but it just hangs waiting.

I checked my log files and it looks like the application WWAHost.exe is failing. I am not exactly sure what this process is for but I searched it and found out that it has something to do with the Windows 8 Store. I also have a log indicating that package  winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated. I suspect this is also related to the Windows 8 Store.

Any help/suggestion would be greatly appreciated!

Thanks!

T

Here are my event logs:

[Application Hang, Error]

The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 8d0

 Start Time: 01cdc5f14a8f5537

 Termination Time: 4294967295

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 9ae01907-31e4-11e2-be76-6cf049edba2a

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

• <System>

<Provider Name="Application Hang" />

<EventID Qualifiers="0">1002</EventID>

<Level>2</Level>

<Task>101</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-11-19T01:01:10.000000000Z" />

<EventRecordID>5435</EventRecordID>

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

<Security />

</System>

• <EventData>

<Data>WWAHost.exe</Data>

<Data>6.2.9200.16420</Data>

<Data>8d0</Data>

<Data>01cdc5f14a8f5537</Data>

<Data>4294967295</Data>

<Data>C:\Windows\System32\WWAHost.exe</Data>

<Data>9ae01907-31e4-11e2-be76-6cf049edba2a</Data>

<Data>winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

<Data>Windows.Store</Data>

<Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

[Apps, Error]

Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System>

<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />

<EventID>2484</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>2400</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000042</Keywords>

<TimeCreated SystemTime="2012-11-19T01:01:10.490667300Z" />

<EventRecordID>5436</EventRecordID>

<Correlation />

<Execution ProcessID="3020" ThreadID="5992" />

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

<Security UserID="S-1-5-21-4165851201-747872939-613132211-1001" />

</System>

• <EventData>

<Data Name="PackageFullName">winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

</EventData>

</Event>

Answer 1

Hi John (?),

I haven't put together a batch file or tool for this procedure. That's something that support would do, after we've gathered some evidence as to cause and effect. Could you follow this sequence below, and send the results? Commands to type are in bold.

Thanks,

Paul

PS: Here's how to copy/paste to/from a Command Prompt window, if you don't know how: http://unlockforus.blogspot.com/2009/06/how-to-copy-paste-text-from-cmd-or.html

1. At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.
2. Let's see your LOCALAPPDATA setting. Type...

C:&gt;set LOCALAPPDATA

LOCALAPPDATA=C:\Users\Paul\AppData\Local

3. Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...

C:&gt;dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

 Volume in drive C is System

 Volume Serial Number is CE28-C1D0

 Directory of C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy

03/18/2013  11:24 PM    <DIR>          .

03/18/2013  11:24 PM    <DIR>          ..

03/18/2013  11:25 PM    <DIR>          AC

03/18/2013  11:24 PM    <DIR>          Settings

4. Do you have the AC folder? If not type...

C:&gt;md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"

5. Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...

C:&gt;**icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"**C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

                                                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                                                               BUILTIN\Administrators:(I)(OI)(CI)(F)

                                                               PAULBROHOME\Paul:(I)(OI)(CI)(F)

                                                               Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

Successfully processed 1 files; Failed processing 0 files

6. Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...

C:&gt;icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\

Successfully processed 1 files; Failed processing 0 files

6. Try to launch the Store app

Answer 2

Hi Twilight Garden,

Lets try the following methods to see if the issue where you are unable to connect to the Windows 8 Store gets resolved.

I would like to know if you have an anti virus installed on your computer?

**Method 1:**Make sure User Account Control (UAC) is enabled.

Press the Windows key and from the Start screen type "UAC" and on the right, select Settings.

Select Change User Account Control settings and verify here.

**Method 2:**Clear the store cache

a) Press "Windows key + R"

b) Type " wsreset.exe" and click OK

Method3: Check Date and Time

a)On the start screen type "Date and Time" and open it from the settings option

b)Correct the date and time if it is wrong

Method4: Disable Proxy connection if enabled

a)Press ‘Windows + W’ and type ‘Internet Options’ and press enter.

b)Click on ‘Connections’ tab.

c)Click on ‘LAN settings’.

d)Uncheck ‘Use a proxy server for your LAN’.

e)Under ‘Automatic Configuration’ select ‘Automatically detect settings’.

f)Click on ‘Ok’ and click on ‘Apply’ and ‘Ok’ again.

If the above methods do not work

Method 5: Run SFC scan

a)Right click on the bottom left corner of the screen and select "Command Prompt Admin"

b)Type the following command and press Enter: "sfc /scannow"

Feel free to post any further questions you may have.

Answer 3

None of these worked as of yet! Any other options, I have Norton Internet security installed, could this be suspending the WWAHost.exe?

Answer 4

Method 2 worked for me.

Answer 5

I have the same problem of not being to access Microsoft store. I do have Norton internet security installed. I went through all five steps and none of them helped. On the SFC scan it said that it found corrupt files that it could unable to fix them. Of course it denied access to the log files where it said more information was available. So.....