Hi,
- Were there any recent changes made to the computer prior to the issue?
I would suggest you to follow the steps provided and check if it helps.
**Method 1:**Scan your computer from Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software.
The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and
other malicious software. It works with your existing antivirus software.
http://www.microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner expires 10 days after being downloaded.
To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.
Note: Any data files that are infected may only be cleaned by deleting
the file entirely, which means there is a potential for data loss.
Method 2:
If the issue persists then try to set your computer in
Clean Boot state and then check if the same issue occurs.
By setting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:
http://support.microsoft.com/kb/929135
Note: After clean boot troubleshooting step, follow
Step 7 in the provided link to return your computer to Normal startup mode.
Hope this information is helpful.