BSOD and Random Crashes 331C3B3A-2005-44C2-AC5E-77220C37D6B4

Question

Hello, and thanks in advance for the help.  I see that my problem is far from unique and I've already ruled out a hardware issue by testing components in other machines.  The build in question is as follows

ASRock P67 Extreme Gen3

Intel i5 - 2400 CPU

nVidia GTS 450

8G Corsair DDR3 1600

OCZ Vertex Plus 120G SSD

This is the most recent crash from the Event log.  There are 7-10 others just like it with the only change being the time and recordid.

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2012-01-10T14:54:51.275206700Z" />

<EventRecordID>4812</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Mainline</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

I know there is a fix out there, and I was doing just fine until I ran out of talent.  More than happy to upload the minidump to skydrive...If there are responses, I'll share the link with you and offer much gratitude.

Answer 1

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check were both 124 CAUSE hardware.

BugCheck 124, {0, fffffa80078b6028, b2000000, 100402}

Probably caused by : hardware

MODULE_NAME: hardware

IMAGE_NAME:  hardware

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Processor : Common Platform Error Record @ fffffa80078b6028

---

Record Id     : 01ccce4e9bf363e3

Severity      : Fatal (1)============================================

Section 0     : Processor Generic

---

Descriptor    @ fffffa80078b60a8

Section       @ fffffa80078b6180

Offset        : 344

Length        : 192

Flags         : 0x00000001 Primary

Severity      : Fatal

============================================

Section 1     : x86/x64 Processor Specific

---

Descriptor    @ fffffa80078b60f0

Section       @ fffffa80078b6240

Offset        : 536

Length        : 128

Flags         : 0x00000000

Severity      : Fatal

===========================================

Section 2     : x86/x64 MCA

---

Descriptor    @ fffffa80078b6138

Section       @ fffffa80078b62c0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : FatalCheck the processor seatting, heat sink, and the compound between the processor and the heat sink which are common causes. There can be other reasons, both hardware

and software, for these errors.

---

Check with ASRock Support, their on-line documentation and drivers, and ask in their

forums about known issues.

Machine ID Information [From Smbios 2.6, DMIVersion 38, Size=1602]

BiosMajorRelease = 4

BiosMinorRelease = 6

BiosVendor = American Megatrends Inc.

BiosVersion = P1.00

BiosReleaseDate = 07/11/2011 <- BIOS is fairly current however there may be newer - also

check the low level chipset drivers, and the major on-board and separare device drivers.

BaseBoardManufacturer = ASRock

BaseBoardProduct = P67 Extreme4 Gen3

==================================================================

Could be heat related - try using a small fan to blow into the air intakes to see if that helps.

Does it just act like it loses power or does it shutdown in a normal manner? Heat related

does not always mean too much heat as it is very possible that something too sensitive

to even normal levels of heat

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -

actually remove and replace - do not just snug. Remove the dust bunnies and clean the

vents. Check that the fans work (before and after opening the case). If a laptop about all

you can do is reseat the memory and clean the vents (still can try adding a small fan as a

test).

This sounds like hardware so if the above does not help then you probably need the help

of a real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the

System Maker's Support.

===========================================================

Check this thread for information on using BlueScreenView, MyEventViewer, and other

methods to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

---

BCCode: 124   0x00000124

This is usually heat related, defective hardware, memory or even processor though it is

"possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory

and cables (on both ends) - actually remove and replace - do not just snug. Make sure

the system has adequate ventilation - add a small fan blowing into intakes. Carefully

inspect the motherboard and other cards for damage. Pay attention to the fatal hardware error implication.You may need a real computer shop (not leeks and peeks at a BestBuy

or other BigBox stores) or the System maker's Support.

Check the processor seatting, heat sink, and the compound between the processorand the heat sink which are common causes.

There have been a few instances where Norton/Symantec and other antivirus/security

programs have caused this error.

 BCCode: 124   0x00000124The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug

check indicates that a fatal hardware error has occurred. This bug check uses the error

data that is provided by the Windows Hardware Error Architecture (WHEA).

0x00000124 <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-\*1289.html

=========================================

Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

---

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

---

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

Installing and updating drivers in 7 (updating drivers manually using the methods above is

preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html 

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

---

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

---

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Answer 2

Hi,

Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted

without cleanly shutting down first”

http://support.microsoft.com/kb/2028504

Check the above first.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the SkyDrive or other file

sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

---

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

(also Windows 7)

http://www.winvistatips.com/disable-automatic-restart-t84.html

===========================================================

Check with these utilities to see if any information can be gathered :

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death'

crashes, and displays the information about all crashes in one table.

http://www.nirsoft.net/utils/blue\_screen\_view.html

---

MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or

so of the time of the BSOD to provide more information as to possible cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

set it to a bit before and after the time of the BSOD.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the

details of all application crashes occurred in your system. The crashes information is extracted

from the .wer files created by the Windows Error Reporting (WER) component of the operating

system every time that a crash is occurred. AppCrashView also allows you to easily save the

crashes list to text/csv/html/xml file.

http://www.nirsoft.net/utils/app\_crash\_view.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Answer 3

Thx for reply, here is link to minidump.zip

https://skydrive.live.com/redir.aspx?cid=63b2e03cb8882272&resid=63B2E03CB8882272!108&parid=63B2E03CB8882272!107&authkey=!AGTOfd71LKtzdMc

While it has happened coming out of sleep, it's been doing it much more randomly as of late. My purely educated guess (a little knowledge is a dangerous thing) is that it is some sort of driver related to the SSD or the Video Card.  I am at a loss, I will try those recommended utilities.

Thx again.

Answer 4

Hi,

Check the link I posted above.

Looking at the minidump however that rarely helps with this issue.

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Answer 5

Appreciate the help.

I ran through the links you provided, but I'm only getting deeper in the weeds.

If the minidump doesn't help, I don't know if the other utility outputs will either, but more than happy to provide those as well.