Can't login to Volume Licensing Service Center

Penko Penev - MMI 1

My colleagues and I had work accounts in MS with emails from our company domain.
At the end of last year we tested Microsoft Teams for a short time. This necessitated the creation of Azure AD Tenant for the domain.
We decided not to use MS Teams anymore and yesterday I deleted Azure Ad tenant for our domain.
After deleting, I do not have access to the Volume Licensing Service Center, where all the company's licenses are.
In general, all previous MS accounts that were not personal do not work. How do I restore all work accounts?

When I try to log in to the portal with my email as a work account I get error:

And when I try to log in with the email as a personal account, I get error:

1 answer

JamesTran-MSFT 36,351 Reputation points Microsoft Employee

2021-02-02T22:28:54.127+00:00

@Penko Penev - MMI
Thank you for your post!

When it comes to restoring all your work accounts/users, if these accounts were all part of the AzureAD tenant that you deleted, you'll have to work with our Support Engineers to see if recovery of your AzureAD tenant is possible.

Create a Support Request
Volume Licensing Service Center Contact Us documentation.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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Penko Penev - MMI 1 Reputation point

2021-02-03T08:42:26.457+00:00

@JamesTran-MSFT
Thanks for the reply!

I can't create a support request because I can't log in to Azure with deleted business account, but I will create a ticket with my personal account from the same domain.

I opened a ticket here - https://support.serviceshub.microsoft.com, but there is no answer yet.

I will also try telephone support.

Thanks

JamesTran-MSFT 36,351 Reputation points Microsoft Employee

2021-02-03T17:24:13.817+00:00

@Penko Penev - MMI
Thank you for the quick follow up and details regarding the support ticket that you opened with our Support for Business team.

I did some more research on tenant recovery and based off my colleagues response within this thread, it doesn't look like "restoration of the deleted tenant is not possible". Which means, if all your work accounts were in your AzureAD tenant, you won't be able to restore them since the tenant isn't recoverable.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

Penko Penev - MMI 1 Reputation point

2021-02-04T06:32:26.797+00:00

Thank you @JamesTran-MSFT

I don't need to create all the accounts.
All I need is access to VLSC. The company has no plans to use Azure for now.
If I create a new tenant, re-add the domain to it, and then re-create the account I use to access VLSC login account, will I be able to log with it?

At the moment I can log in to portal.azure.com with the account, but as a personal one. It is very confusing that an account with one email can be both personal and business.
Can I add the domain to this tenant as I logged in with a personal account?

JamesTran-MSFT 36,351 Reputation points Microsoft Employee

2021-02-04T19:28:12.133+00:00

@Penko Penev - MMI
Thank you for the follow up!

I'm not 100% sure if re-adding your domain to another AzureAD tenant, and recreating the same user in this new tenant, would allow you to log in. In theory that sounds like it should work, and I'd recommend trying that option especially if this is essential to recovering your licenses.

However, since we don't work with the VLSC portal, I'd recommend reaching out to the Volume Licensing Service Center Contact Us documentation, if you need to recover any of your accounts.

Thank you for your time and patience throughout this issue.

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Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
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