The system cannot find the file specified (ntknlmp, ntdll)

Hunter Lv 1 Reputation point
2021-02-02T07:03:10.737+00:00

Dear MSFT:

BSOD, and use windbg analyze the memory.dmp. get ntkrnkmp, ntdll Loading Error

OS:
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 19041.1.amd64fre.vb_release.191206-1406
************* Symbol Loading Error Summary **************
Module name Error
ntkrnlmp The system cannot find the file specified
ntdll The system cannot find the file specified

You can troubleshoot most symbol related issues by turning on symbol loading diagnostics (!sym noisy) and repeating the command that caused symbols to be loaded.
You should also verify that your symbol search path (.sympath) is correct.
For analysis of this file, run !analyze -v

Is this OS's symbols file not on http://msdl.microsoft.com/download/symbols ?

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. Maybecompletelyw_0 276 Reputation points
    2021-02-02T23:02:49.31+00:00

    > Is this OS's symbols file not on http://msdl.microsoft.com/download/symbols ? <<

    This depends.
    E.g. symbols for most recent Windows versions may not be immediately available.
    Can you post relevant output from !sym noisy and .reload command for ntknlmp, ntdll:

    0: kd> !sym noisy
    noisy mode - symbol prompts on
    0: kd> .reload
    SYMSRV:  BYINDEX: 0x3
             c:\mssymbols*https://msdl.microsoft.com/download/symbols
             ntkrnlmp.pdb
             4EF9A5375F61FE84B7EAEF54BF025C0E1
    ....
    
    1 person found this answer helpful.
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  2. Hunter Lv 1 Reputation point
    2021-02-03T09:02:32.987+00:00

    Hi Sir:

    7: kd> !sym noisy
    noisy mode - symbol prompts on
    7: kd> .reload
    SYMSRV: BYINDEX: 0x4
    c:\symcache*http://msdl.microsoft.com/download/symbols
    ntkrnlmp.pdb
    096F9745ECB8036F251818D3753F37E21
    SYMSRV: UNC: c:\symcache\ntkrnlmp.pdb\096F9745ECB8036F251818D3753F37E21\ntkrnlmp.pdb - path not found
    SYMSRV: UNC: c:\symcache\ntkrnlmp.pdb\096F9745ECB8036F251818D3753F37E21\ntkrnlmp.pd_ - path not found
    SYMSRV: UNC: c:\symcache\ntkrnlmp.pdb\096F9745ECB8036F251818D3753F37E21\file.ptr - path not found
    SYMSRV: HTTPGET: /download/symbols/ntkrnlmp.pdb/096F9745ECB8036F251818D3753F37E21/ntkrnlmp.pdb
    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND
    SYMSRV: HTTPGET: /download/symbols/ntkrnlmp.pdb/096F9745ECB8036F251818D3753F37E21/ntkrnlmp.pd_
    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND
    SYMSRV: HTTPGET: /download/symbols/ntkrnlmp.pdb/096F9745ECB8036F251818D3753F37E21/file.ptr
    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND
    SYMSRV: RESULT: 0x80190194
    DBGHELP: ntkrnlmp.pdb - file not found
    DBGHELP: nt - export symbols
    Loading Kernel Symbols
    ...............................................................
    ..Page 1e1a1a not present in the dump file. Type ".hh dbgerr004" for details
    ..............................................................
    ................................................................
    .....................................
    Loading User Symbols
    ................................................................
    ................................................................
    ................................................................
    ................................................................
    ........
    Loading unloaded module list
    .................................................................................................................

    ************* Symbol Loading Error Summary **************
    Module name Error
    ntkrnlmp The system cannot find the file specified
    The SYMSRV client failed to find a file in the UNC store, or there
    is an invalid UNC store (an invalid path or the pingme.txt file is
    not present in the root directory), or the file is present in the
    symbol server exclusion list.

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  3. Hunter Lv 1 Reputation point
    2021-02-03T09:45:11.463+00:00

    ****Use https have same error.****

    7: kd> !sym noisy
    noisy mode - symbol prompts on
    7: kd> .reload
    SYMSRV: BYINDEX: 0x4
    c:\symcache*https://msdl.microsoft.com/download/symbols
    ntkrnlmp.pdb
    096F9745ECB8036F251818D3753F37E21
    SYMSRV: UNC: c:\symcache\ntkrnlmp.pdb\096F9745ECB8036F251818D3753F37E21\ntkrnlmp.pdb - path not found
    SYMSRV: UNC: c:\symcache\ntkrnlmp.pdb\096F9745ECB8036F251818D3753F37E21\ntkrnlmp.pd_ - path not found
    SYMSRV: UNC: c:\symcache\ntkrnlmp.pdb\096F9745ECB8036F251818D3753F37E21\file.ptr - path not found
    SYMSRV: HTTPGET: /download/symbols/ntkrnlmp.pdb/096F9745ECB8036F251818D3753F37E21/ntkrnlmp.pdb
    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND
    SYMSRV: HTTPGET: /download/symbols/ntkrnlmp.pdb/096F9745ECB8036F251818D3753F37E21/ntkrnlmp.pd_
    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND
    SYMSRV: HTTPGET: /download/symbols/ntkrnlmp.pdb/096F9745ECB8036F251818D3753F37E21/file.ptr
    SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND
    SYMSRV: RESULT: 0x80190194
    DBGHELP: ntkrnlmp.pdb - file not found
    DBGHELP: nt - export symbols
    Loading Kernel Symbols
    ...............................................................
    ..Page 1e1a1a not present in the dump file. Type ".hh dbgerr004" for details
    ..............................................................
    ................................................................
    .....................................
    Loading User Symbols
    ................................................................
    ................................................................
    ................................................................
    ................................................................
    ........
    Loading unloaded module list
    .................................................................................................................

    ************* Symbol Loading Error Summary **************
    Module name Error
    ntkrnlmp The system cannot find the file specified
    The SYMSRV client failed to find a file in the UNC store, or there
    is an invalid UNC store (an invalid path or the pingme.txt file is
    not present in the root directory), or the file is present in the
    symbol server exclusion list.

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  4. Maybecompletelyw_0 276 Reputation points
    2021-02-03T10:28:32.51+00:00

    Also no luck on my side.
    If it's a new kernel, possibly it's work in progress.
    Though it may be an option to send an email to windbgfb at microsoft dot com - with
    Windows version,
    symbol file name,
    and unique identifier - series of numbers in pdb-path reveals exact version (GUID and Age of pdb).
    In your case:
    096F9745ECB8036F251818D3753F37E21

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  5. Hunter Lv 1 Reputation point
    2021-02-03T13:01:57.063+00:00

    Yes, it is a new kernel. may be it's work in progress.

    Thanks.

    0 comments No comments

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