App Store: "Your PC isn't connected to the Internet."

Question

My App Store is not working right now. If I open the App Store, I get a message saying the following:

"Your PC isn't connected to the Internet. To use the Store, connect to the Internet and then try again."

Obviously, this isn't true, as I can browse the web perfectly normally with a web browser, and all other applications are able to access the internet. I have made sure my proxy settings are unchecked, so that should not be the issue. The odd thing is that the App Store was working fine about two weeks ago, but then it hit this message and it hasn't changed. Restarting the computer has no effect on the message.

Running the Music app (which I downloaded when the App Store was still working) has a similar error. When I open the Music app, and click the "Sign in" link, the following error code shows up:

"0xc00d11b2 (0x80072af9)"

I am running Windows 8 Enterprise, if that makes a difference.

Is there a solution to this issue?

Answer 1

Do the following steps:

Disable Proxy

If you are using proxy to connect internet please disable that, refer to the steps below to disable proxy:

1. Press “Windows Key” + “R”.
2. Type “inetcpl.cpl”.
3. Go to Connection.
4. Click on LAN Settings.
5. Check the box which says Automatically detect settings.
6. Uncheck the box under Proxy server.

If you are still facing issues with it, please follow the steps below:

Reset Windows Update Component.

This will reset and reregister Windows Update Components. This usually solves Windows update related problems.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Answer 2

I worked with Microsoft support on this problem.

On my system we realized that the Windows Store App worked fine for other local accounts on my PC just not for my account.

While logged in as me the technician ran WSReset.exe (which clears out the Windows Store app cache) and as soon as that was done my Windows Store app started to work as it should.

Your mileage may vary, but it worked for me.

Answer 3

Hi,

Thank you for posting the question. I will surely help you to find a resolution regarding the issue. Before that, let me ask you few questions regarding the issue.

1. Is this issue confined to any specific apps or Windows store?
2. Are you aware of making any changes to the computer prior to the issue?
3. Is this computer connected to a domain network?

Method 1:

Step 1:

Run the network troubleshooter and check if it works.

Follow the steps to run the Network troubleshooter:

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type Troubleshooting and click Troubleshooting under Settings.

c. Now type Network Troubleshooter in the search option.

d. Click on Network troubleshooter to run the troubleshooter.

Step 2:

Download and run the Modern UI App troubleshooter and check.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Method 2:

Set the correct date and time and check.

Follow the steps to set the date and time:

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type “Date and Time” in the charms bar search.

c. Click Change date and time button.

d. Click Apply and Ok to save the date and time.

Also refer:

Apps & Windows Store

http://windows.microsoft.com/en-US/windows/apps-windows-store-help#apps-windows-store-help=windows-8&v1h=win8tab1

Hope this information helps. Please reply back with the status so that we could help you further.

Method 2 fixed it for me. Thank you so much for your findings :)

Answer 4

Hi,

Tried these solutions and the others mentioned by other people. Store is still broken. The details are in my reply to the original question. I have internet connection throughout the OS but Store says it cannot connect.

Any more suggestions?

Thanks

Jin

Answer 5

Hi,

I have the same problem. None of the solutions on this page work for me. This is the sequence of events:

• installed Windows 8 pro
• Used it absolutely fine for about 2 days
• Installed some apps (podcast player)
• Noticed store said I had 5 updates) 1 of which was the store
• Store no longer connects to the internet but all other apps including the browser do (I am emailing from the very machine)
• Tried all the suggested solutions on this page

Windows 8 Store is broken! Shame because I like it as an OS.