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Teams dropping calls and internet connection on Dell 7300

Onur Tanrıverdi 1 Reputation point
2021-02-03T15:09:15.77+00:00

Hi all,

We are having frequent drops on Teams meetings with Dell 7290 and 7300 laptops. When the call drops, all internet connection on the PC also drops suddenly.

We will try to upgrade NIC drivers first, any ideas?

Regards,

Onur.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Sharon Zhao-MSFT 25,106 Reputation points Microsoft Vendor
    2021-02-04T02:47:45.517+00:00

    anonymous usert,

    Does this issue persist all the time? Or what changes do you do before happened?

    Do all the Dell 7290 and 7300 laptops have the same issue?

    Could you provide us a screenshot of the related error message if possible?

    It recommends you check if the UDP 3478-3481 ports are opened in firewall.

    Besides, performing a clean boot to eliminate whether this issue is caused by software conflicts.

    If the response is helpful, please click "Accept Answer" and upvote it.

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