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Error code 0x80070426

Anonymous
2013-03-07T18:52:49+00:00

I am able to browse the app store, but once an app is selected the "Install", and "Buy" buttons  wont load, so I'm unable to download or buy any new apps.  If I click on the back arrow or the link for "Home" or "Your Apps", sometimes the buttons appear for a split second before moving to the selected link. 

When I click on "Your Apps" and "Updates", they  won't load either, I just get continuous rolling dots. 

Also, my emails aren't loading in the email app. I have gone into Change PC Settings, then Users and it asks me to sign in with a Microsoft Account.  I typed my Microsoft Account details in, and it says "Please Wait" and I get the rolling dots again for about 30mins, then there is an error message:

"We're sorry, something went wrong.  Your account wasn't changed to this Microsoft account. 

Code: 0x80070426. "

Can anyone help me fix this issue please?

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2013-03-08T08:49:36+00:00

    Hi,

    Thank you for posting your query in Microsoft Community. 

    From your description, I understand that you are unable to download apps, receiving an error: "We're sorry, something went wrong.  Your account wasn't changed to this Microsoft account. Code: 0x80070426". I will be glad to assist you.

    I would suggest you to run the Microsoft Accounts Troubleshooter and update us on the status of the issue.

    http://go.microsoft.com/fwlink/?LinkId=268424

    For any Windows related issues please feel free to contact us and we will be glad to help.

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  1. Anonymous
    2013-06-19T15:09:53+00:00

    No i dont believe its the same issue as i have checked mine and it is activated. Im still no further forward. :(

    That error code *IS* an activation error. I confirmed it with MS support yesterday while troubleshooting another user's Lync issue. (Taking advantage of having a support tech on the phone... heh) Even though my Windows 8 install shows a valid activation, it's still generating this error whenever I try to install something from the app store.

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  2. Anonymous
    2013-06-19T03:53:23+00:00

    No i dont believe its the same issue as i have checked mine and it is activated. Im still no further forward. :(

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  3. Anonymous
    2013-06-18T16:17:55+00:00

    I'm having this issue as well.

    I have several MS accounts (personal and multiple work) and none of them will take. I run the troubleshooter and all it says is "You need a Microsoft account..." No kidding.

    The error code in Win7 is an activation error. Could it be the same for 8?

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  4. Anonymous
    2013-06-12T23:09:25+00:00

    well your reply doesnt really shed a lot of help for me lol

    what do you think i should do?

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