Blue screen after plugging in USB 3.0 device.

Question

I am experiencing an issue with my USB 3.0 port. I attempted to plug in a USB 3.0 hard drive into my 3.0 port and every time I do this the blue screen of death (as attached below) comes up. I have plugged in a different USB 3.0 hard drive into that port with the same result. I note that USB 2.0 devices do not cause this problem, nor does plugging any device (including this hard drive) into my other USB port (which is 2.0).

I attempted to update the driver software for all my USB drivers, however no updates were found.

Any help on the issue would be very much appreciated :)

Answer 1

Thanks!

Both of the attached DMP files are of the **SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)**bugcheck.

A system thread generated an exception that the error handler did not catch.

Usual causes are a bug in a device driver.

If we take a look at the call stack:

0: kd> kv

Child-SP          RetAddr           : Args to Child                                                           : Call Site

fffff880089606a0 0000000000f8009e : fffff8a00378ecc2 000000000000000f 0000000000000000 fffffa80041afe80 : rusb3xhc+0x1c2dd

fffff880089606a8 fffff8a00378ecc2 : 000000000000000f 0000000000000000 fffffa80041afe80 fffff8800777af7b : 0xf8009e

fffff880089606b0 000000000000000f : 0000000000000000 fffffa80041afe80 fffff8800777af7b fffffa80041afe80 : 0xfffff8a0`0378ecc2

fffff880089606b8 0000000000000000 : fffffa80041afe80 fffff8800777af7b fffffa80041afe80 0000000000000000 : 0xf

FAILURE_BUCKET_ID:  X64_0x7E_rusb3xhc+1c2dd

We see mention of rusb3xhc.sys which is the Renesas Electronics Corporation USB 3.0 Host Controller Driver. Have you checked Samsung's support & drivers website to ensure this driver is up to date? Yours is dated from 2011:

0: kd> lmvm rusb3xhc

start             end                 module name

fffff8800775f000 fffff8800779a000   rusb3xhc T (no symbols)          

    Loaded symbol image file: rusb3xhc.sys

    Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys

    Image name: rusb3xhc.sys

    Timestamp:        Wed Sep 14 21:15:00 2011 (4E715194)

If you are sure it's up to date, it's possible another device driver is conflicting and causing it to fault, so here are my recommendations:

1. Remove and replace AVG with Microsoft Security Essentials for temporary troubleshooting purposes:

AVG removal tool - http://www.avg.com/us-en/utilitiesMSE - http://windows.microsoft.com/en-us/windows/security-essentials-download

2. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

Regards,

Patrick

Answer 2

You probably installed series 8 usb 3.0 drivers instead of series 7.  They use the same device id.

Answer 3

After days of trying to fix this exact problem by trying everything offered by techies found by googling the problem, I can tell you all, that I found an easy fix all by myself. Hopefully it'll help others like me.

Go to control panel- device manager- scroll down to USB controller- click on roll back driver- Voila!

Plug in your mouse and/or other USB devices; no crash, no blue screen.

Then re-update your drivers the same way.

I had Driver Booster that had updated all my drivers and the USB controller driver was incompatible.

 so if you have a third party driver updater, just unclick their USB controller update.